Auto top up

[adamstanden]

Hi folks.

I am trying to cancel my PAYG auto top up. I can log into my O2 ok. When I try to go to auto top up to cancel it asks me to log in again and select the number associated with the account. When I select my number it says that too many account are associated with my number and takes me back to the main my o2 page. This goes on as Infinitum!!! Is there a problem with the O2 web pages?

[Cleoriff]

Hi @adamstanden

Out of interest, how was the issue resolved? Did auto top up start working on the account? I ask as this is affecting many people and wonder if it has been fixed? Thanks

[MercedesS]

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@adamstanden wrote:

Hi MercedesS,

I was asking for my wife. She asked on O2 LiveChat and they couldn't help and advised her to ring customer services. The person on the end of the call to CS was very rude and unhelpful!!! My wife then wrote to O2's CEO and the whole sorry event has eventually been resolved but she has asked for a PAC code and will be changing to GiffGaff.

Thanks anyway

Adam

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Thanks for the update Adam and I am really sorry. 

[adamstanden]

For some inexplicable reason, the auto topup section in the My O2 web portal started working again about ½ hr after she emailed the CEO to complain 😜

[Cleoriff]

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@adamstanden wrote:
For some inexplicable reason, the auto topup section in the My O2 web portal started working again about ½ hr after she emailed the CEO to complain 😜

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Very coincidental @adamstanden. I hope it's working for everyone now...and keeps working !!.

[MercedesS]

Hello @adamstanden, all fixed now? We have been told it has been fixed and we will like to check 

[jonsie]

Good news @MercedesS and let's hope it's a permanent fix this time ☺️

[MI5]

Yes, confirmed fixed above.