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Auto top up
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on 27-07-2017 17:04
I am trying to cancel my PAYG auto top up. I can log into my O2 ok. When I try to go to auto top up to cancel it asks me to log in again and select the number associated with the account. When I select my number it says that too many account are associated with my number and takes me back to the main my o2 page. This goes on as Infinitum!!! Is there a problem with the O2 web pages?
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on 27-07-2017 17:32
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on 27-07-2017 17:36
Hi @adamstanden There have been some issues with accounts via My O2. We are told they are working on it. You will need to contact customer services to cancel until the problem is fixed https://www.o2.co.uk/contactus
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on 27-07-2017 17:43
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on 27-07-2017 17:45
@MI5 wrote:
Anyone surprised at yet another failure of the website?
Not me. Just wondering how much more can 'break'..or 'glitch'...
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on 27-07-2017 17:49
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on 27-07-2017 18:05
Putting yet more load on an understaffed customer service. Auto top up cancellation has been a problem for weeks.
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on 27-07-2017 20:39
@jonsie agreed yet more website issues not good !
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 03-08-2017 10:22
Hello @adamstanden,
We are sorry to hear about your problem. Did you get it fixed?
Please let us know in case we could help you further
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on 04-08-2017 07:54
Hi MercedesS,
I was asking for my wife. She asked on O2 LiveChat and they couldn't help and advised her to ring customer services. The person on the end of the call to CS was very rude and unhelpful!!! My wife then wrote to O2's CEO and the whole sorry event has eventually been resolved but she has asked for a PAC code and will be changing to GiffGaff.
Thanks anyway
Adam