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Level 1: Joiner
adamstanden
Posts: 14
Registered: ‎26-04-2012

Auto top up

on ‎27-07-2017 17:04

Hi folks.

I am trying to cancel my PAYG auto top up. I can log into my O2 ok. When I try to go to auto top up to cancel it asks me to log in again and select the number associated with the account. When I select my number it says that too many account are associated with my number and takes me back to the main my o2 page. This goes on as Infinitum!!! Is there a problem with the O2 web pages?
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adamstanden
Posts: 14
Registered: ‎26-04-2012

Re: Auto top up

on ‎27-07-2017 17:32

Meant to add. Message when choosing my mobile no is "Max Limit reached for identities to have the same contact number"
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Cleoriff
Posts: 89,728
Topics: 745
Registered: ‎14-01-2013

Re: Auto top up

on ‎27-07-2017 17:36

Hi @adamstanden There have been some issues with accounts via My O2. We are told they are working on it. You will need to contact customer services to cancel until the problem is fixed https://www.o2.co.uk/contactus

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MI5
Posts: 103,973
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Auto top up

on ‎27-07-2017 17:43

Anyone surprised at yet another failure of the website?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
Posts: 89,728
Topics: 745
Registered: ‎14-01-2013

Re: Auto top up

on ‎27-07-2017 17:45

@MI5 wrote:
Anyone surprised at yet another failure of the website?

Not me. Just wondering how much more can 'break'..or 'glitch'...Smiley Sad

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MI5
Posts: 103,973
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Auto top up

on ‎27-07-2017 17:49

I shall not care less soon.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Posts: 80,553
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Auto top up

on ‎27-07-2017 18:05

Putting yet more load on an understaffed customer service. Auto top up cancellation has been a problem for weeks. 

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

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adamtemp64
Posts: 16,431
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Registered: ‎13-08-2008

Re: Auto top up

on ‎27-07-2017 20:39

@jonsie agreed yet more website issues not good !

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Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MercedesS
Posts: 1,192
Registered: ‎01-02-2017

Re: Auto top up

on ‎03-08-2017 10:22

Hello @adamstanden,

We are sorry to hear about your problem. Did you get it fixed?

Please let us know in case we could help you further Wave

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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adamstanden
Posts: 14
Registered: ‎26-04-2012

Re: Auto top up

on ‎04-08-2017 07:54

Hi MercedesS,

 

I was asking for my wife. She asked on O2 LiveChat and they couldn't help and advised her to ring customer services. The person on the end of the call to CS was very rude and unhelpful!!! My wife then wrote to O2's CEO and the whole sorry event has eventually been resolved but she has asked for a PAC code and will be changing to GiffGaff.

 

Thanks anyway

 

Adam

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