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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelling a contract

Hello, My current contract ends on the 9th of April 2018. I want to cancel my contract as I do not wish to continue with o2 when my contract expires. I am wondering whether I can ring up and cancel this week and simply pay off my remaining bill. I ge...

Resolved! Weekly charges

I have been charged weekly for the last 3 weeks for ‘Pulse Digital BV’ does anyone know what this is and how to stop it?

Resolved! Are you being scammed for £78.00 too?

Has anyone else recently been billed for £78.00 circumstances may vary, charges and no regard for my stolen phone circumstances. It would be interesting to see if you are currently in the same position.

Resolved! Rewards

I had a text from o2 saying I had earned £1 in rewards. so I clicked on the link and it took me to a page that said enter your o2 pay as you go number and we'll send you a rewards code to make sure it's really you. The thing is I have changed my numb...

Resolved! Phone bill has been paid. But still can’t use phone

I have paid my bill over 2 days ago and you still haven’t put me back on.This is a joke can you put me on ASAP

Resolved! Upgrade Help

I have a current o2 contact which I took out with CPW a few years ago. I’ve never missed payments etc and the contract is in my name. I was due for a upgrade in September 2017.Question 1:Can I go directly to a o2 shop and upgrade keeping my current n...

Resolved! Signal interruption in NG14 postcode

For several weeks both my phone and my wife's have experience a swarking sound (heard too by the other call participant) a few seconds before the call drops out. Happened 3 times in one 5 minute call this morning. Reported and O2 say the signal is fi...

Wrong phone sent

Hi, wonder if someone in the know can help me, im having a nightmare with O2. I did an upgrade, i wanted an 8+, for one reason or another i have not actually seen one but i have a 7. I ordered it on the phone, the guy waved my £29.99 fee for the hand...

Resolved! Billing

I'm a bit lost my phone bill is over and I haven't gone over any thing I have got a late payment which should only and extra 3.50 . Can someone explain this to me

Resolved! Changing tariff through car phone warehouse

I am on a sim only pay monthly contract with o2. I want to stay with o2 but upgrade my phone and o2 contract through car phone warehouse as they are offering a better deal than going direct to o2. Can I do this without incurring a penalty as my o2 ta...

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