Solved: PAC code

Anonymous · ‎06-02-2017

I have contacted o2 several times today by live chat they have advised they have texted the PAC code across but I haven't received it. I don't have my o2 SIM card in phone as using new sim with EE but I have got Tugo installed and nothing has come though. I have tried several times by text to send from here to my O2 number and that works. Any ideas? Or do you think will work if I pop my o2 sim to get PAC code?

MI5 · ‎06-02-2017

Try putting your sim back in to check but if not I'd advise you to call 202 rather than chat.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-02-2017

Try putting your sim back in to check but if not I'd advise you to call 202 rather than chat.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-02-2017

If the text is sent via short code then you won't get it via TU. There is no reason that it can't be given over the phone as many have received it by simply calling. If a code has been generated it will be showing on your account notes.

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MI5 · ‎06-02-2017

I also have received by email.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-02-2017

They said can't be sent by email

MI5 · ‎06-02-2017

That's strange.
Anyway, did you try putting your sim back in yet?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-02-2017

Put sim didn't come through rang them and resent through and received.

MI5 · ‎07-02-2017

Glad you got it eventually.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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