Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Travel

I am currently spending a few months in Spain - before I left I popped into my local O2 shop to confirm that if I turned mobile data off and just used my flat's WiFi there would be no £1.66 daily O2 travel charge. They confirmed that this would be th...

Resolved! how can I cancel the insurance on the mobile

Need to cancel the mobile insurance. Discovered it is covered on houshold insurance

Resolved! Reactivate sim

I have recently upgraded my phone and recieved a new SIM card...the old one is now not working...I want my son to have this sim and an old phone ...is there any way to reactivate the old sim with a new number?? Thanks in advance

Resolved! Deposit for contract

Hi , good morning, can anyone help?On Tuesday I applied for a sim only deal which has arrived, but I then applied for iPhone 7 contract to which I received "we need a deposit of £150 cos my credit" (yes a bad credit history and had even messed up wit...

Resolved! Update Account

I have returned to o2 but when setting up my account all my old info is there including my balance. I want it all transferred to my new number.

Signal just not good enough!

I can't even call 02 as the signal strength is bad in Windlesham, Surrey - so when I go online or check my emails, not a lot happens, but I'm still charged for browsing! I've been stupid to keep trying to get my emails and browse FB as it has cost me...

Resolved! Remove bolt on

I've added the works bolt on instead of the works on off, how do I remove the works from my account?

Resolved! Contract Problems

Hi guys,and gals, I have a small issue which involves a very close friend who's not very clued up at all and I cant research this problem online either. So I have registered here to get you guys help. Right ok then...... My 'friend' has a contracted ...

Resolved! Switch from monthly contract to pay as you go

I barely use my allowance and my contract is about to conclude. Pay as you go looks better for me. What steps do I need to take and could I keep my existing phone number. Thanks for looking.

Resolved! TOP-UP FAILURE

hi,i have been unable to top up my SIM since after setting it up in my phone.i keep getting error messages when i try online or using the top up call line.has anyone else had this problem?how was it resolved?any help will be greatly appreciated.cheer...

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