Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New Order not showing?

Morning all. I currently have 3 mobile contracts with O2. I signed in to my account yesterday evening and placed an order for a Z4 Tablet. I paid for Saturday delivery @ £8.99 by 12.00 I got all the legal docs via email but no order confirmation at a...

Resolved! Credit expiry

I am on PAYG. I hardly ever use my phone but whenever I do, the credit seems to have dwindled away. As far as I can tell, as long as I use the phone once in 6 months, there should be no credit expiry. But looking on-line, I can find no way of viewing...

Resolved! Need help to unlock the old I Phone 6 after finishing the two years contract to use other network

Dear Sir I have used I Phone 6 for the last two years and recently upgraded to I phone 7 after finishing the old contract. I want to use the old I Phone 6 with another network Lebara for myself but unable to activate the sim as it reported it needs t...

Resolved! [De]activating O2 Travel while abroad -- possible via My O2 section of the website?

Hello,Just wondering if it's possible to activate and/or deactivate O2 Travel while abroad -- using the "Choose Bolt Ons" bit of My O2 on the website? (I'm assuming that texting O2TRAVEL to 23336 is liable to be a bit screwy when sending texts to tha...

Travel to Austria

I am going to Austria for 4 days. How to I start my international roaming and how do I stop it when I get back?

Another broken promise

On the 14th of march I spoke with Curjinder,He promised to call me back at 1pm on the 15th.This didn't happen and I have just wasted 3 hrs of my time going along to the 02 store where they didn't help me at all only to put me through to CS advisor wh...

Resolved! Pay 'new replacement' not showing via o2 app

Bought a new zte a110 today in store. Yesterdays device is to be returned as was stating no sim. As yesterday's sim is showing via o2 app. Is it 24 hrs for my new sim to show with 10 big bundle? Reason I ask is I have no way of checking my usage. Tho...

Resolved! If I buy a phone second hand and the seller stops paying the account, can the phone be recalimed

A chap advertised a nearly new O2 iPhone 7 on our NHS swap and sell notice board It was bought new from O2 in November 2016 on 500 minutes, unlimited text and 1 gig data monthly tariff the chap says it is not a Refresh tariff - is there any way to ch...

4G down today?

Around 11:45am this morning everyone in our office lost 4G and was stuck on 3G even after reboots. Nothing on the network status page but i have raised a fault. Assuming it was just our local mast playing up i thought nothing of it. However i looked ...

Resolved! Free upgrade wants me to pay £50 a month

I have been with 02 for about 5/6 years now I have finally decided to upgrade my phone I looked on the upgrade page and seen that I was able to upgrade to an iPhone 7 but it wants me to get a tariff which I don't want at £50 and then a £9 upfront cos...

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