Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Egypt

I am traveling to Egypt next year, I have O2 travel I have unlimited mins n texts, what will I get charged when I make calls or texts to uk ? Thank u

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Want to cancel an upgrade - won't let me!

What shall I do? I want to cancel my upgrade, they said you have to wait for the phone to be sent, so I said OK and then he said I would have to give my notice a month before and then looked and said, well if I send it back and cancel I will have to ...

Anonymous by Not applicable
  • 11 replies
  • 0 kudos

Bad Customer Serivice yet again!!!

After my mobile started dropping calls I decided it was time to upgrade, however, not as easy as it sounds as I kept being given 2 dates 25th April and 25th June. A visit to the local store was no help whatsoever so on Sunday 15th April I finally got...

amici-pat by Level 2: Apprentice
  • 22 replies
  • 0 kudos

Resolved! Unlocking question with a slight twist.

I'm a SIM only O2 customer, have been with them for years. I've seen an 'Unwanted upgrade' O2 supplied Lumia 925 phone for sale locally. I need an unlocked phone as for two weeks per year I use a foreign SIM. I also want a phone that's 4G capable (My...

Resolved! o2 practically unusable during the day.

I'm in CM7-*** (Essex) using an Alcatel One Touch X230D USB Modem and I believe I'm using the Marks Farm Tesco mast. According to my live results are:Normal coverage for Mobile internet and voice (3G)Fast networking. For smart...

Anonymous by Not applicable
  • 8 replies
  • 0 kudos

Resolved! Basic Tariff Confusion

Just got a new phone on O2 and need to choose a tariff. First option is unlimited texts for £7.50 a month. Does that mean that when I top up by at least £7.50 I get unlimited texts for one month, and my calls and data come out of the £7.50? Or do I n...

Anonymous by Not applicable
  • 28 replies
  • 0 kudos

Resolved! Previous bills

Does anybody know how to view and download previous O2 bills. I can't find it anywhere on the web site.

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! False information

My contract ended in May didn't want to upgrade as was waiting on a new phone being released so moved to sim only tariff, was 12 month contract but was offered that I could upgrade after 30days. I made sure to get copy of transcript as was done onlin...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Resolved! Changing payment card

My father set up a contract for me and now i cant seem to change the payment details into my name. If i try to click on change payment details it seems as if i can only pay by a card which is in his name as it wont let me change the card holder name,...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! early upgrade :(

my o2 app said i could get an early upgrade if i paid a fee £28, thought id check out an s4 as i loved my s3..s5`s too big, checked it out in store and was happy to go for it, ordered online to be told it was to be dispached for a next day delivery (...

Anonymous by Not applicable
  • 8 replies
  • 1 kudos