Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unauthorised upgrade when asking for pac code

Two days ago I asked O2's web chat staff for a pac code. They kept trying to sell a new contract so the chat took 1.5 hours! I declined all offers and eventually got the code. Yesterday I saw on my account that O2 had renewed my contract without perm...

e mail

I would like to change my e-mail address please

Resolved! Signal Issues

Hi, Myself and the wife have got very poor signal when we're at home. There is someplaces inside and outside that are great for signal, but sometime a step to the side can loose all bars of signal. It's always been an issue, yet turning off wifi give...

Checking daughters bill

Hi im paying for mine and daughters contracts sim only..I can check my balance etc but not hers..does she have to register as im sure wot to do..

My care

What is my care and why am I being charged for it? I didn't even know I had it

02 and its ridiculous customer service wait times and responses

so I am unable to use my phone for 4 days and 02 offer me £3.73 for not being able to call or use the internet when I call customer service it takes 30 minutes for anyone to even pick uptoday the wait time was 45 minutes I try to use the online chat ...

Resolved! Phoning from Vietnam

I am in Vietnam. Before I travelled, my local O2 shop advised that making contact to UK whilst away shouldn't be a problem. I just can't get any contact or lines to the UK (no recognised signal) - any ideas?

Resolved! Reinstating my phone number

I have been abroad for over 6 months (August 2016) and have not used my phone. I have lost the connection and want to reinstate it. I still have a fair amount of credit left. How do I do this while stil keeping the same number?

Resolved! Spam e-mail

I have just recieved a spam e-mail below. Please deal with this as a matter of urgency. I am a Classic Pay as you Go customer.------------------------------------------------------------------------From: O2 UK [mailto:ivanka.gojevic@vodogradnja-osije...

Resolved! Upgrading from a 12 month Sim Only

Hi there, I want to ask how o2 upgrades work, because everytime you ask someone at o2 you get different answers. I took out a 12 Month Sim Only deal, to which I am happy with just now. I asked what happens when I upgrade from my sim only, do I get cr...

O2

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