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Not receiving texts

Anonymous
Not applicable

My Samsung s7 is not receiving texts.  I am able to send them but don't get them back (when I know they've been sent by other people,.  Anyone heard of this?

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MI5
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Have you checked that you haven't added the contacts to your blocked list?
Also check your message centre numbers:
http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Marjo
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Hey @Anonymous welcome to the forum! grin

It would be great to hear if MI5's advice above helped you out or if you need anymore info? Please do let us know! slight_smile

Message 3 of 9
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Anonymous
Not applicable

Hi thanks, no, no blocked numbers.  I think it's to do with us not being in a 4g area (though shouldn't make any difference for texts).  Realised I hadn't got any texts for the last two days (Wed and Thur) then went into town which is in 4g area, and when I came back my phone started pinging like mad and I got 2 days of texts in 2 minutes.  So something v odd with the connectivity.

 

Because it was 'working' when I called o2, they wouldn't do anything. But it's definitely some sort of problem, and I don't see how it can be the sim if going somewhere else triggers it to work?

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MI5
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Sounds like a network issue.
You can check your postcode here for any issues or ongoing work http://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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Hey @Anonymous how are you getting on with this issue? 

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PhoneChanger
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Definitely sounds like a network issue however 4G should not make a difference in this. Text Messaging is designed to work over 2G, E, 3G, H, H+ and other variants supported by O2
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jonsie
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Martin-O2
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Thanks for posting this additional troubleshooting guys!  

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Message 9 of 9
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