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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 254623 Views
  • 2 replies
  • 2 kudos

Resolved! Contract ended- still being charged

Help! my contract ended and i unlocked my device. i relocated abroad so definitely don't need a UK phone anymore. However O2 are still issuing invoices and billing me monthly! Don't know how to stop them- my contract has ended, i havent authorised an...

Anonymous by • Not applicable
  • 5552 Views
  • 5 replies
  • 0 kudos

Resolved! Complaint

Hello, I have iPhone play monthly. I would like make a compliment about payment which has been taken From my bank account from quite long time. I have unlimited air time and internet for £ 34 + £20 for the device. I am very unpleasant surpriced to se...

Anonymous by • Not applicable
  • 1047 Views
  • 3 replies
  • 0 kudos

Resolved! If you don't use your O2 (backup) phone for a while is this standard?

1. You can't make or receive any calls?2. You can't send or receive any texts?3. Your number is reallocated to someone else?4. O2 KEEP the not insignificant amounts of credit you had on the number/account and5. They have the barefaced cheek to do all...

Anonymous by • Not applicable
  • 2698 Views
  • 2 replies
  • 0 kudos

PAYG Top-up problems.

Hi I am currently in the Australia. I have just purchased an O2 'Classic Pay as You Go' SIM for use when I return to England in April. I have had no problem registering an account on the O2 website. I have received the acknowledgement SMS and emails ...

Anonymous by • Not applicable
  • 1638 Views
  • 6 replies
  • 0 kudos

Resolved! Can't pay my bill

I do not have an option to pay my bill online. O2 want me to call 03448090202 but I forgot my memorable word so they can't access my account.Is there another way to pay?It seems silly that O2 are making it impossible for me to pay the money I owe the...

Anonymous by • Not applicable
  • 1176 Views
  • 1 replies
  • 0 kudos

Resolved! 02 Took money out of my account that i dont owe!

02 Took £911.75 out of my account for an upgrade that was cancelled in my 14 day cool off period. They are at fault and have admitted they made a mistake and will refund the money within 5-10 working days! It took them seconds to take my money and pu...

Anonymous by • Not applicable
  • 4780 Views
  • 17 replies
  • 0 kudos

Resolved! Chat calls

Hi, is there anywhere or anyway I can view the transcript of previous chat calls I have had?

Anonymous by • Not applicable
  • 1160 Views
  • 3 replies
  • 0 kudos

Resolved! O2 open discount

Hi, can somebody PLEASE give me the NHS open discount code!! On the o2 website it states very clearly I can get this 5 digit code by chatting online or phoning o2 rather than having to bother Human Resources at my work. After being disconnected THREE...

Anonymous by • Not applicable
  • 3463 Views
  • 7 replies
  • 0 kudos

Resolved! Billing

I think I have been over charged on my latest bill. I have 2 extra travel charges

Anonymous by • Not applicable
  • 749 Views
  • 1 replies
  • 0 kudos
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