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Anonymous · ‎19-04-2017

hi does anybody no the procedure when returning a tablet (change mind policy) to exchange to a different model at a store. should another credit check be done which is more than likely be refused with taking a agreement out to get the device that is being returned.

thanks carol

MI5 · ‎19-04-2017

Checks shouldn't be required if you simply swap tablets rather than cancelling your current contract.
If you cancel you will definitely be checked again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-04-2017

Checks shouldn't be required if you simply swap tablets rather than cancelling your current contract.
If you cancel you will definitely be checked again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-04-2017

thanks for reply

Martin-O2 · ‎20-04-2017

Let us know if you have any more questions @Anonymous

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MI5 · ‎20-04-2017

Also, let us know how you get on please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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