Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! refund after cancelled o2 contract

Hi o2,I have recently cancelled my o2 contract at the end of the 24 month period. I have a credit balance of GBP 42 on my latest bill dated 19 November. How do I get this money please? thank you, tim

Resolved! Archived bill

I have to check a bill from over 2 years ago to check adverse charges - is there any way to get a bill from November/Devember 2014? The online tool only lets me see January 2015...

Resolved! My bill

I have a monthly contract with unlimited calls and text but you have charged me £22!

Resolved! No coverage

I returned to the UK 18 months ago and have had a mobile phone with an O2 subscription since January 2016. I am baffled by the fact that where I live there is still no mobile phone coverage. I live between Ipswich and Norwich which is not exactly the...

Resolved! texting from the UK to the USA

I would like to know iif i was to send a text message from here in the UK to friends in the USA will THEY get charged for my text or just me?

Resolved! don't want to renew my contract

Hi, I don't want to renew my contract. Contract ends February 12 , I lost my sim card, At the momet I'm in Poland and I don't now when I go back to UK. What I have to do now?

Resolved! New tariff, same network...

Hey guys, got a question for you... So your contract is coming to an end, you want to stay with o2, but want to change to a 12 month sim only deal... Can o2 transfer all the new info onto your current sim? Or will they have to send you a new sim? Als...

Resolved! Scam text?

Been paying my bill by direct debit since joining O2 and have received the followingHello , Wayne,We're having troubles verifying your account details.Click below to avoid your services being terminated./www.accounts-o2.co.uk/Is this a scam text as I...

Resolved! Monthly or pay as you go

Hi, I'm on a pay as you go but want to change to monthly, am I better to look online or go into the shop for O2 deals?

error 500 when trying to top up

I've topped up before, but now I just keep getting this error 500. Sucks a lot when your employer is waiting for your call. I then tried to add my phone number to my account thinking that maybe that would help, but even that doesn't work and gives me...

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