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adamstanden · ‎27-07-2017

Hi folks.

I am trying to cancel my PAYG auto top up. I can log into my O2 ok. When I try to go to auto top up to cancel it asks me to log in again and select the number associated with the account. When I select my number it says that too many account are associated with my number and takes me back to the main my o2 page. This goes on as Infinitum!!! Is there a problem with the O2 web pages?

adamstanden · ‎27-07-2017

Meant to add. Message when choosing my mobile no is "Max Limit reached for identities to have the same contact number"

Cleoriff · ‎27-07-2017

Hi @adamstanden There have been some issues with accounts via My O2. We are told they are working on it. You will need to contact customer services to cancel until the problem is fixed https://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎27-07-2017

Anyone surprised at yet another failure of the website?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎27-07-2017

@MI5 wrote:
Anyone surprised at yet another failure of the website?

Not me. Just wondering how much more can 'break'..or 'glitch'...:smileysad:

Veritas Numquam Perit

MI5 · ‎27-07-2017

I shall not care less soon.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎27-07-2017

Putting yet more load on an understaffed customer service. Auto top up cancellation has been a problem for weeks.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

adamtemp64 · ‎27-07-2017

@jonsie agreed yet more website issues not good !

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MercedesS · ‎03-08-2017

Hello @adamstanden,

We are sorry to hear about your problem. Did you get it fixed?

Please let us know in case we could help you further

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

adamstanden · ‎04-08-2017

Hi MercedesS,

I was asking for my wife. She asked on O2 LiveChat and they couldn't help and advised her to ring customer services. The person on the end of the call to CS was very rude and unhelpful!!! My wife then wrote to O2's CEO and the whole sorry event has eventually been resolved but she has asked for a PAC code and will be changing to GiffGaff.

Thanks anyway

Adam

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