Solved: Re: Auto top up - page not found

Anonymous · ‎31-08-2014

I use the web top up for my phone but wanted to usd the auto top-up option. However, when I click the link, it comes back with a page not found error. Is the wrong URL assigned to the link?

Thanks.

jonsie · ‎31-08-2014

It's working ok for me

https://accounts.o2.co.uk/signin?sendTo=https://autotopup.o2.co.uk/o2uk/

Perhaps try a different browser or clearing the cache?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

Anonymous · ‎31-08-2014

Hi

Try this http://www.o2.co.uk/topup

Also try clearing your browsers caches , close the browser and try again or try another browser.

jonsie · ‎31-08-2014

It's working ok for me

https://accounts.o2.co.uk/signin?sendTo=https://autotopup.o2.co.uk/o2uk/

Perhaps try a different browser or clearing the cache?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎31-08-2014

@Anonymous did you manage to sort this out ?

jonsie · ‎31-08-2014

Hopefully:smileywink:

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎01-09-2014

OK, the cache clear-down worked. Cheers!

Anonymous · ‎01-09-2014

Awesome.

Thank you for updating your thread.

jonsie · ‎01-09-2014

Glad you got it sorted

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎01-09-2014

Usually cures 99.9% of browser issues.....

Persistent Cookies can be another problem source.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎01-09-2014

Does anyone have a very simple explanation as to why cache/cookies can cause issues. I know I could google it, but would like to hear it in your words

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Auto top up - page not found

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