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Trying to change my auto top up

sue410
Level 1: Joiner
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on ‎16-04-2024 19:12

on ‎16-04-2024 19:12

I'm trying to amend my auto top up but it keeps kicking me back to sign in page even though I'm already signed in.

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MI5
Level 94: Supreme
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on ‎16-04-2024 20:19

on ‎16-04-2024 20:19

@sue410 

Call O2 on 4445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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on ‎16-04-2024 23:20

on ‎16-04-2024 23:20

@sue410 wrote:

I'm trying to amend my auto top up but it keeps kicking me back to sign in page even though I'm already signed in.

Sign completely out of the forum first (all browser tabs!), or use a different browser, or use an InPrivate or Incognito tab in your existing browser to login to your MyO2 account, @sue410 

1000017950.png

Failing that, as pointed out above, it will need a call to O2 on 4445. Good luck.

Links to O2 Social Media Team here
NoAccountAccess

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