Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 45563 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 22559 Views
  • 19 replies
  • 2 kudos

Pay as you go SIM

Hello! I will be out of the UK for 3 months and will not be using and this topping up my SIM. If I have an important call to make to a UK number in those three months (e.g. NHS) can I top up the SIM just for the one call rather than the whole month…I...

Tina9 by Level 1: Joiner
  • 196 Views
  • 1 replies
  • 0 kudos

Resolved! Port/Migrate from GG to O2 - mistake with SSN

Hello, I received email with information that tomorrow :The transfer of your mobile number has been scheduled for 20-Jun-2023.Unfortunately when I checked all information from that email, I discovered that I've put wrong Sim Serial Number to the syst...

unhumble by Level 1: Joiner
  • 220 Views
  • 1 replies
  • 0 kudos

Trying to return phone but on hold for hours!

 As the title suggests. I’ve tried to call O2 every evening for the past week to return a pay as you go phone I bought online. I get through to customer services, who verify my account and put me thought to the ‘right team’, but then I’m left on hold...

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Joshaholix by Level 2: Apprentice
  • 893 Views
  • 3 replies
  • 0 kudos

Resolved! Top up difference

I top up my account on 13 June for £15, i got confirmation message, but now my account balance shows £14.66, why is the difference?

Kk20 by Level 1: Joiner
  • 291 Views
  • 2 replies
  • 0 kudos

Resolved! Pay as you

can I get a sim or change the sim I have to just pay as you go? You know old school where you just top up and use what you have topped up,none of this bundle and rolling plans,I don't want that I just want to top up £10 and have that as my balance ti...