Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! Top up new build issue

HiJust moved into a brand new house and I’m currently without broadband so I got a prepay sim from o2. My contract phone is with them so I know I get ok signal. I get the sim and put it in the phone and try to top up online and through myo2 but I can...

Resolved! Topping up my old simcard

Hello, I have bought a simcard which plans 7GB for 10GBP. However, I saw that 10GB is for 10GBP for now. If I top up my this simcard, will I get 7GB or 10 GB?

harun by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Tariff

I changed my tariff this morning to a bigger bundle and then topped up.It has take the amount for the old bundle and then five minutes later asked me to top up for the new bundle! Help anyone

Emma48 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Not able to top up

Hey there, I've been trying to top up my O2 with no luck for awhile now. Keep getting error with processing the card asking me to use a different one but issue happens with any card I try. Any work around?

Resolved! Line barred

Guys i need help. I travelled to africa last week and my pay as you go line has just been barred. I topped it up and bought the international bolt on but still not working. Any suggestions?

Nakson by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Mast fault

Whe have had an ongoingw issue with mast in abergele dropouts slow speeds it needs sorting

Resolved! Phone unlock

Hello been in contact with you via resolver now no answer I have tried again through your app to unlock my phone and it’s again been refused I have a sim only I need to put in this phone I bought from music magpie and it’s locked to you, used an exte...


Hi my S8 Edge is blocked and Samsung chat have told me I need a DEFREEZE/MCK code to enter before I enter the unlock code, can anyone help me please

Resolved! Old number

More info (Highlight to read)More info (Highlight to read)I spoke with someone on friday the 5th nov 2021 and gave them my pac code for old sim to keep number but its still not changed. Does any1 have any advice oe help I spoke with someone on friday...

Shevvy1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Scam about payment source not found

Interesting that just days before renewal my wife got this message. O2: Your bundle will be cancelled on 07/11/2021 as we could not verify a payment method. To avoid this, visit: stopwww.02bundle-renew.comstop it must be that either they have renewal...

Bamboccio by Level 2: Apprentice
  • 1 replies
  • 0 kudos