Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Freeze my contract

Hello, I'm living in Bhutan for one year so I would like to freeze my contract (but keep my number for when I return). Can you please switch my payment method so that my money stops going out every month?Thank you, Elena

Resolved! Sim

How do i register my o2 sim

Resolved! Switching to O2

Hi I wanted to switch to O2 and would like to retain my current mobile number. How do I start?

Roaming Query.

Hi, Currently have the PAYG £10 Big Bundle tariff. Was in the Republic of Ireland and I dialled 4444 to top up and I got a "call failed" message. Do I need a Bolt On to dial back to the UK?

No Service

Today I inserted a PAYG SIM, topped up with £20, all was fine, later today the phone said No Service

Resolved! Classic Payg conditions of service

I have a classic payg sim have the terms of conditions changed it used to be as long as you used the card within 6 months you could keep the sim active Thanks

Unprofessional and shady behaviour regarding number transfer

I'm trying to change my network from EE to O2 but keep my number. On Monday I filled out the online application to transfer my number pay as you go. My EE sim went out of service Tuesday and i've been waiting for the number to be active on my O2 Sim....

Resolved! Top up wasted

I wanted to recharge my tarrif for which I added 15£ to my o2 balance not only it didn’t start the tarrif automatically as it does always but it also used 2£ worth of data with notification. And when I opened the app again to start a new tarrif plan ...

No service. Ported a pay as you go EE sim card to an O2 sim card.

Hi all. I recently ported from EE to O2, but have received no service, and it seems my number isn’t even working now? Could someone offer help? Thank you.

Payg tariff change

Tried to change from rolling plan to big bundle tariff but keeps saying error. Tried about 3 or 4 seperate occasions

O2

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