Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Surname correction

I have mis-typed my surname when setting up my account. How do I change it?

phone bill

hi there, i have topped up my account with £10 but it wont let me select the £10 tarrif as it is asking me to pay again. please help

Deactivation

I have cancelled my Virgin Media contract. Just received a deactivation message for my mobile phone from O2. Does this mean I no longer have a contract with O2?

Resolved! How to order a Trial SIM?

I use SMARTY, but they don't provide anything except whatever my AOSP-derived OS classifies as 3G (rather non-specific, considering the myriad implementations https://en.wikipedia.org/wiki/3G#Overview lists) where I live. Consequently, I want to try ...

Resolved! Keep old number

I recently got an o2 sim. I did everything it told me to do to keep my old number, but now I can not make or receive calls etc

Data

I have no data, i bought a bolt in but still no data

O2 has gave me hell for the past month

so my mum passed away on 22nd December and I have been in contact with O2 because she has £515.38 credit on her phone as she always topped up £20 a month and never really used her phone, she has been a loyal customer with O2 for 17 years but I have b...

New email address Personal info

I have changed my email address and password

Resolved! Plan change

Hello, i have changed my plan to 30 gb from 10 gb. And i paid it. It says it will start at 19 february. But i changed because i need that. I can not start my tariff now. And i topped up my balance but still took money from my credit card

Cancel recurring card payment

Hi Community I have a problem with my rolling plan - o2 have taken the money but didn't renew the plan, so I have no tariff and I am out of pocket. The o2 helpline staff have been zero help - up to five calls now but all they want to do is sell me mo...

O2

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