Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

New PAYG sim but no text to register

Hello I am trying to register a new PAYG sim but the text messages are not coming through. Is there any other way to register the sim and start to get it on the network? Thanks

Blocked number

I have blocked a number 3 times and it is still able to contact. Why?

Can't make calls

I buy a £30 big data bundle every month and the last data bundle I bought was on the 31st of May and I suddenly can't make any outgoing calls. I've checked my data, and it tells me I have unlimited calls....but when I make a call it puts me through t...

Resolved! i need a new sim card

my sim card is broken can i get another with same number please

Resolved! account locked

Hi, I received an email from you at 22.35 yesterday claiming that my account was locked due to 5 failed logins. I have not tried to access my account and I was asleep when you sent email and noone else in house had access to my phone.

Resolved! View my bill

I would like to see a bill including record of my calls and minutes.

Resolved! Travel Opt Out Bolt On

Hi all, this question has been asked before but none of the answers have been useful to me. What exactly does the Trave Opt Out Bold On do? If I want to avoid costs in Switzerland for example, do I need it? Does it mean I am opting out of NOT paying ...

how can i check im on PAYG and not a big bundle PAYG

i have just pruchased a sim from a shop, i want a simple PAYG sim where i can top up as and when i want and not a reocurring £10.00 charge. Its not exactly clear what i have, i topped up £10.00 but i do not want to to happen the following month. Im u...

Proof of Usage and Proof of Barring

Hi from more than a week i was placing request from customer support through call and web chat to issue me both proof of usage and barring and every time they take all the details and said me to wait for 24 hrs but no luck, I am getting frustrated wi...

Resolved! Can Pay as You Go customers view their calls made or received via their online account

I have never had need for a conventional monthly mobile phone contract which I assume is an account that allows you to view via an online account calls made and received and to read texts. If that is true, can the same be achieved with a pay as you g...

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