Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! SIM card- misselling pay as you go ,

Hi, I have been waiting on the phone for hours to talk someone. can someone please call me ? I bought pay as you go SIM card . Main reason I move to o2 is that Switzerland is in EU countries. I had 10 pound loaded. Which in promotion supposed to give...

Resolved! Invalid sim message

hi! i've just gotten a payg sim from o2, with a tariff on it & all works completely fine when using with my iPhone 12. however, the plan was to use this sim with my Nokia 6700, which works fine with other sims but apparently not this one. upon turnin...

Rolling plan

I've been using the PAYG rolling plan for a while now without any problems, but this month (February) the money has been taken from my bank but the tariff hasn't updated, so I'm being charged for calls and messages. What can I do???

Proof of usage issues

I am also having same problem to obtain proof of usage. I contacted support team many times but they are giving frustration no result. Could please help me sort this out?

Resolved! Help me activate my sim

Help me activate my new o2 sim

Resolved! Required proof of usage

Hello team, I am trying to get proof of usage from last 1 and half month. I called o2 customer service many times but they are not giving proper answer and sometime they have hang up the phone as well. I visited o2 center where they asking to contact...

Resolved! Age verification

need to do age verification using credit card, but doing this online so far always results in the message that my purchase has been unsuccessful. Wheres it going wrong?

Using Pay As You Go abroad for a longer period

Hello, I have a O2 Pay Monthly account but looking to switch to O2 Pay As You Go and keep my old mobile number. Already ordered and got Pay As You Go SIM card. I am moving to an EU country but would like to keep UK phone number active for up to a yea...

Charges for using WhatsApp phone call

I used WhatsApp to make an international phone call as I thought it was free while connected to my home WiFi.But PAYG balance of roughly £11 got used up

Wont let me add tarriff

Wont let me add my tariff, it tries to take payment from my bank card instead of taking it from my o2 account

O2

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