Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

I paid 30 pounds for big bible using app but nothing changed

ON HOLD for 95 minutes

I have ben hold for 1.25 now and I am still waiting.. I ordered a PAYG sim weeks ago, I rang to activate it and was told You will activate but its a faulty sim because its not 5G you sent a replacement- O2 activated the sim and you sent a Monthly con...

Sim deactivated

My sons PAYG sim has deactivated and I cannot top it up, please advise how I can reactivate this ? I’ve just spent 20 min on hold to customer services and when the agent tried to transfer me she cut me off

O2 Pre Loaded Data Sim

I ordered a 120GB data preloaded sim costing £50 from O2's online website shop. However to my surprise I received through the post a 12GB data preloaded sim which comes at a price of £40. I have been trying for last 2 days to speak to someone at O2 t...

Can’t topup

I’ve tried to top my phone up to get a monthly bolt on n it’s not working

Terrible service!

Ordered 2 x 120gb pre-loaded sim cards on the website, £50 each, they arrived today and i have been sent 12gb ones! Tried to talk to someone online, no luck at all, just endless circles of automated questions not related to anything i need. Tried to ...

Resolved! Changed from monthly topup to auto topup per month on 02 Payasyougo. Now get additional charges!

I changed from £10 topup to monthly auto £10 payasyougo. I never got charged any extra costs per month upto this change. Now i get charged for some calls which i didnt before - Additional £6, approx, since September. While i live in County Down, I of...

Resolved! How do I change my Credit Card number

The details of my Credit Card has changed

Resolved! Top up

Hello, today is the day of renewal of my 15£ rolling plan. I have got 18£ in my balance but it didn’t take from there and it says the automatic top up payment from my card failed. Why did it not renew from the 18£ of my balance ?

Resolved! esim

I have O2 pay as you go, recently got iphone 14 and it requires esim, how can I get esim of my physical o2 card

O2

Forum Posts