Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Convert plastic sim to esim

I want to convert my plastic sim to esim

Resolved! Pay as you

can I get a sim or change the sim I have to just pay as you go? You know old school where you just top up and use what you have topped up,none of this bundle and rolling plans,I don't want that I just want to top up £10 and have that as my balance ti...

Resolved! Lost sim card

My sim card is lost can I replace it

Porting number to O2 problems

I ported my number from Lebara to O2 and received a message on old number from O2 that number would be ported by 6pm. at around 12pm the sim went to no service and I put my o2 sim in phone (that was working the day before) but now it only shows emerg...

Resolved! Porting problems

Hi There I've signed up and paid for a bundle (unfortunately) because I've failed to port my number over. I couldn't get through to O2 and now I'm travelling for the next few weeks. I requested and scheduled a callback for today a few days back but i...

Resolved! Change bundle

New bundle

Pay as you go not working in Spain?

HiI've used O2 Pay as you go a few times in Spain but this time the internet roaming is not working. At the top right side of the internet connection place, it shows E. I called customer service and was transferred to another team and after waiting f...

Resolved! Receiving texts in India

Hello! I am travelling to India, and would I able to receive texts from Royal bank of Scotland when I am in India? I am using a O2 pay as you go prepaid sim. Thanks for your time!

I've paid for a bolt on and it's not activated

Paid £5 for 500mb and it's not working

Resolved! Text issues

Topped up my phone have been texting my daughter who has not received any of my texts over a month I wonder how long this has gone on for I was able to message everyone on my phone book but not my own daughter the reason I top up. The issue is now so...

O2

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