Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Age verification

I don't have a credit card and when I go into a store they tell me I can't verify my age in store because they can't call customer service and it won't allow me to do it on the phone or online so what do I do.

Resolved! Spending cap how do I increase it

How do I increase my spending cap

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I’ve paid £10 for a bolt on but nothings working and it’s saying I don’t have a bolt on

Resolved! Transfer funds

Have changed my sim card from phone number (REMOVED) Can I transfer any money from the first number to the new number please.

Resolved! Sim contract

Sim contract is coming to an end but would like to continue but with a contract in father in laws name rather than mone as the phone is his, what can we do

Resolved! Surname correction

I have mis-typed my surname when setting up my account. How do I change it?

phone bill

hi there, i have topped up my account with £10 but it wont let me select the £10 tarrif as it is asking me to pay again. please help

Deactivation

I have cancelled my Virgin Media contract. Just received a deactivation message for my mobile phone from O2. Does this mean I no longer have a contract with O2?

Resolved! How to order a Trial SIM?

I use SMARTY, but they don't provide anything except whatever my AOSP-derived OS classifies as 3G (rather non-specific, considering the myriad implementations https://en.wikipedia.org/wiki/3G#Overview lists) where I live. Consequently, I want to try ...

Resolved! Keep old number

I recently got an o2 sim. I did everything it told me to do to keep my old number, but now I can not make or receive calls etc

O2

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