Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 44694 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 21656 Views
  • 19 replies
  • 2 kudos

O2 Top-up in Germany

When I call 4444 to top-up using a voucher, the call is not registering that I have entered the number 1 to top-up (or any other number for that matter). I also cannot top-up using the O2 app as my app store is registered to Australia and it is not a...

Resolved! Wifi Calling

How do I enable wifi calling? I can't see it in the phone options with the o2 card (it is with other cards, e.g. Three). I do not see this option in My O2 app either. I called the support line on 4445 many times and spoke to about ~5 people. One want...

conrad1 by Level 1: Joiner
  • 467 Views
  • 1 replies
  • 0 kudos

Resolved! 02 rewards

I had £10 saved with 02 rewards but I lost the phone and also the number that was with it. I now have a new number with 02. Is there any possibility that I can obtain my reward from my old number.

J10 by Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos

Resolved! unable to top up

Hello there, I am on pay as you go and I cannot top up my phone at all. I tried to top up online, called the number but every time it didn't work. The only way I can top up is by buying a top up vouchers in the shop. Is this something you would be ab...

Alicja1 by Level 1: Joiner
  • 639 Views
  • 3 replies
  • 0 kudos

Resolved! Paymebt

When payments are taken. Does the ID name show up as “PAYGPYMT” on my bank statement?

Zalikah by Level 1: Joiner
  • 1593 Views
  • 1 replies
  • 0 kudos

Resolved! Poor indoor reception recently.

According to the O2 status checker I have problem in or near my postcode. This has been going on for some time now meaning I now get erratic 4G signal indoors especially. Just how long does it take for engineers to fix the problems with local masts? ...

HHGTTG by Level 3: Thinker
  • 1580 Views
  • 18 replies
  • 0 kudos

Tariff

I have £20 on my o2 app for the tariff renewal, it will not take the money from my account it just keeps asking for my bank details but I have already put the money on my account can someone help please Iv tried ringing several times but can’t get pa...

Liv7 by Level 1: Joiner
  • 281 Views
  • 3 replies
  • 0 kudos

Top up offer

My top up offer hasn't worked, sent me a offer saying if I topped up by 26th I'd get a extra 50gb data and it hasn't loaded onto my account