Solved: Re: At my wits end...

dpmcd · ‎13-03-2023

I bought a new phone at Christmas (from a 3rd party) on an O2 contract. I had an existing O2 contract on which I have settled the device remainder. I am having absolutely no joy in transferring my old number to my new phone and this has been going on for weeks. Does anyone have any advice? I am on the verge of making the most serious complaint that I possible can.

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gmarkj · ‎15-03-2023

Let's see if @O2Sarah- can help tomorrow morning @dpmcd .

Can you get in touch to see if you can resolve this Sarah?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

MI5 · ‎13-03-2023

@dpmcd

You need a number migration Guide: Migration & porting into O2

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

dpmcd · ‎13-03-2023

Thanks for the reply.

Sorry I should have mentioned that I have went through the number migration process last week (Tue). I was told it would take 24 hrs and nothing has happened.

MI5 · ‎13-03-2023

Chase it up on social media @dpmcd

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Breanna · ‎14-03-2023

@dpmcd were you able to get in touch with O2 on social?

dpmcd · ‎14-03-2023

I sent a message through Fb messenger yesterday and got no reply.

I phoned this morning and got through. The advisor checked all my details and resubmitted the transfer form. They gave me their word that this would go through in 24 hours. I'm not holding my breath...

dpmcd · ‎14-03-2023

I should add that this is the third time someone has filled in the form and for me to be told it will be processed in 24 hours.

Breanna · ‎15-03-2023

Well, it's been 24 hours again. Any luck?

dpmcd · ‎15-03-2023

Nothing has happened.

O2 Fb chat replied to me today, I'm going to message them this evening.

Very frustrating.

gmarkj · ‎15-03-2023

Let's see if @O2Sarah- can help tomorrow morning @dpmcd .

Can you get in touch to see if you can resolve this Sarah?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2

At my wits end...

Leaving O2

Contract

Sony Xperia 1 VII

bill

Use of phone in Australia and contract