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I bought a new phone at Christmas (from a 3rd party) on an O2 contract. I had an existing O2 contract on which I have settled the device remainder. I am having absolutely no joy in transferring my old number to my new phone and this has been going on...

I've just bought a new (Samsung) phone from a 3rd party site with o2 contract. I am an existing o2 customer and I'm looking to keep my phone number and change it to my new contract. o2 are telling me they cannot change the number. Has anyone else bee...