Solved: How to pay bill manually

Rosie888 · ‎15-03-2023

I'm not on the app, wanting to do if on chrome. Can anyone tell me where to go on the website to pay off my monthly contract fully? I've looked everywhere but cannot find it.

Edit: I am currently living abroad temporarily and no matter what I try, I can't bet through to 02 over the phone. The app doesn't work in the region I'm in now my playstore is set to a different country than the UK. I guess I should just let the direct debit leave my account for a sim I'm not even using?

I'm not on the app, wanting to do if on chrome. Can anyone tell me where to go on the website to pay off my monthly contract fully? I've looked everywhere but cannot find it.Edit: I am currently living abroad temporarily and no matter what I try, I can't bet through to 02 over the phone. The app doesn't work in the region I'm in now my playstore is set to a different country than the UK. I guess I should just let the direct debit leave my account for a sim I'm not even using?

MI5 · ‎15-03-2023

@Rosie888

To answer your edit,

From abroad

+44 7860 980 202

Free

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-03-2023

@Rosie888

Payment guide here Guide: How to Pay Your Bill (Airtime & Device Plans)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎15-03-2023

Click on 'view bill'

Click on 'make payment'

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎15-03-2023

@Rosie888

To answer your edit,

From abroad

+44 7860 980 202

Free

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rosie888 · ‎15-03-2023

@MI5 thank you! For some reason whenever I call the number, it says line busy and I get this ringing tone before the call cuts off automatically. 😕 Very confusing and difficult

MI5 · ‎15-03-2023

@Rosie888

Make sure you're calling when they are open.

Times are UK.

Opening times

Monday - Friday	8am - 9pm
Saturday	8am - 8pm
Sunday	8am - 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rosie888 · ‎15-03-2023

Thank you, I've been calling during 4-8pm uk time but it says line busy.

MI5 · ‎15-03-2023

@Rosie888

It will be volume of calls. Try to call around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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