Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 231926 Views
  • 2 replies
  • 2 kudos

Resolved! Why can't I call from home in the UK to USA?

O2 Pay Monthly. Had an issue following a trip abroad and needed to contact the hotel in the USA from home (UK). Tried everything but keep getting 'number not recognised message', same on my wife's phone. I know the international code etc were correct...

JB1970 by Level 1: Joiner
  • 425 Views
  • 1 replies
  • 0 kudos

Please help - return a watch in cooling off period

Hi, I don't want to sound dramatic but I am at my wits end. O2 are seriously affecting my mental health.I upgraded my apple watch on 4th September to a series 7 with larger screen as I have a vision impairment and my older watch had a smaller screen....

Resolved! Phone call from 02

I've just had a phone call from 02 they offered me a new deal on my phone with saying I could have 250mb data for 25 month I don't no if this was a scam or not something doesn't feel right help

Pipstop78 by Level 11: Motivator
  • 915 Views
  • 3 replies
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Resolved! Pick specific number

Hey,I'd like to pick a specific number (willing to pay for it) is that possible? I went to 2 stores one O2 employee said yes the other told me it's not possible? Thanks in advance,Tim

GR33NTE4 by Level 1: Joiner
  • 864 Views
  • 1 replies
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Resolved! Change of name due to marriage

Hi All,I am trying to change my name due to marriage.I’ve logged into myo2 and I’m not getting anywhere!when trying to change my details, it requests that I contact customer services and when I do that, I am told to go into myO2.It’s very frustrating...

ShellieL by Level 1: Joiner
  • 1488 Views
  • 6 replies
  • 0 kudos

Resolved! Data Roaming Charges from US despite having Data Roaming OFF / Data Services disabled.

I recently returned from the US and during that time my O2 SIM should not have been consuming any data. I have a Dual SIM phone, the Mobile Data was active only on the other sim and Data Roaming was disabled on my O2 SIM in addition. Normally this me...

WhatsApp Image 2022-09-13 at 10.56.54.jpeg

Resolved! Data Usage

How can I check my data usage? I haven't really changed my browsing habits, nor have I increased my Internet usage but my data seems to drain pretty quickly.

Mark1973 by Level 1: Joiner
  • 727 Views
  • 3 replies
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Resolved! Lost phone

Hi there. I lost my phone yesterday and I'm on pay monthly. My upgrade I'd due in March so I have £133 left to pay. I was wondering if I any upgrade today please and if you can add the upfront £133 to my existing pay monthly plan? I desperately need ...

Adgie6 by Level 1: Joiner
  • 414 Views
  • 2 replies
  • 0 kudos

Resolved! Number port

Hi I’ve recently joined O2 with iPhone 14, I requested my old number (Three) to be transferred Friday morning. Late yesterday the old Three sim stopped working. New phone identifies as my old number and txts come through. But I cant for the life of m...

Trist by Level 1: Joiner
  • 819 Views
  • 3 replies
  • 0 kudos

Resolved! Traveling to America

Hi I am bit confused to what data I can use abroad. I have a contract with unlimited data, unlimited minutes, unlimited texts. I am traveling to America and wonder if I will get charged to use my data? Do I need to add a bolt on ? thanks

Jchilds by Level 1: Joiner
  • 414 Views
  • 1 replies
  • 0 kudos