Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! payment from abroad declined

Unable to pay my overdue bill from abroad

Resolved! New to 02

I have received my SIM from O2. I have given them my PAC to keep my number. I did this when I ordered my SIM. What happens now?

HELP TOPIC: Fraudulent Transactions - O2 Prepay Slough

Question: I have received my debit/credit card statement and there is a transaction on there which is showing "O2 Prepay Slough" and I haven't done it! What is it for?Answer: Someone has obtained your card details (and not from O2!) and has used them...

Resolved! Notify old service supplier?

Hello everyone, I am in the process of switching from Virgin to O2 keeping my current number. Do I need to inform Virgin to get my DD cancelled or will this automatically happen when O2 aquires my number?

Resolved! Order not received

Order 30 Dec. Still not arrived

Resolved! Apple Music

Hi I’ve just bought a new tariff with free Apple Music but not provided any info on this. How do I activate my free Apple Music? I think I’m meant to be provided with a code?

Resolved! Charges

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Resolved! Email

I have received an email from someone saying need to ring o2 about my order but I don't trust as I ran the number and when they answered he didn't say anything about 02

Resolved! Pac

Good morning I have joined you as a new customer and have got a pac frommy old supplier we have inserted your simcard into the phone but it doesn’t ask us to put a pac anywhere and we want to tell our old supplier that we have switched over to you, h...

Resolved! Bill

Hi I’ve paid my bill and my services are still cut off can someone help me with this? I cannot Evan ring 02 from mobile because my device is off

O2

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