Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Number change

I've just bought a new (Samsung) phone from a 3rd party site with o2 contract. I am an existing o2 customer and I'm looking to keep my phone number and change it to my new contract. o2 are telling me they cannot change the number. Has anyone else bee...

Resolved! Change of address

One of my friends swaped his sim as he lost first one and changed his password for my o2 then after a week he upgraded to phone plan and o2 team put this into fraud and closed all his sim accounts what should he do.?

Resolved! New tariff but now no mobile network (no 3G/4G)

Please help!i changed from one o2 tariff to another o2 tariff and now i have no mobile network at all. Only able to use wifi. the phone and sim are the same. i spoke to someone at o2 and they helped me reset network connections via iphone but still n...

Resolved! Pay Monthly Sim

How long does it take to upgrade from PAYG to pay monthly? I ordered a new SIM card four weeks ago and am still waiting.

Unknown payment for Telefonica UK coming out of my account every month.

Going through my bills recently I have noticed a payment to Telefonica UK coming out of my account every month that is neither for my device plan or my airtime plan. I have checked My O2 online, and it is not listed there at all under any of my bill ...

Resolved! combining two contracts together

Hi there I need some help!My O2 phone got stollen this morning and I didn't have insurance. I visited an O2 store and they mentioned that I could get another contract out and combine the existing contract with the new one as I still need to pay off t...

Resolved! DPD lost the phone.

Hi, I recently upgraded on Friday 25th November. I was expecting the phone and charger on Monday 28th. DPD only delivered the charger. I raised a complaint with O2 to investigate what happened to the phone. No progress so far from DPD. I am kind of s...

Resolved! Network Problems

Has O2 network gone down as my phone dropped signal this afternoon and there’s been no network since

Resolved! South africa

I’ve just come back from South africa using the phone very little and have received a large bill. I’m going back there next month. How do I keep the cost slow for minimal usage of my mobile

Resolved! What happened to the Port In form?

I used it a week or two ago to initiate a couple of port ins for the kids SIMO plans. Neither worked so going to try again but the form has disappeared? No mention here anymore, says you have to call:https://www.o2.co.uk/help/device-and-sim-support/h...

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