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on 03-02-2023 18:04
I purchased a phone upgrade from mobile phone direct on the 7th January to be delivered on the 8th via DPD.
the delivery driver must have fancied a new phone though because the phone never turned up, no proof of delivery was recorded I just received a message informing me the package was handed to customer. A parcel investigation was launched its now February and I’m still waiting I’ve just asked MPD to cancel the order.
i assume my contact with o2 will revert back to the previous contract as I never received my phone so the 14 day cooling off period never happened
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on 03-02-2023 18:13
You need to address this with MPD but you can check the status with O2.
Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 03-02-2023 18:13
You need to address this with MPD but you can check the status with O2.
Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

