Any other O2 customers having issues with the new ONLINE payment system.

[Anonymous]

Just a query,

Since O2 have moved over to their new online payment system I cannot pay my bills using my RBS visa debit card. The system works ok if I use my Visa or Mastercard credit cards but I don't want to use credit to pay my bills!!!

The old system would pop up the RBS password verification system that you entered characters from your password into. However, the new system briefly pops up this box but then flashes off before any characters have a chance to be entered. Then a message pops up stating that the transaction has failed and to contact my bank.....

I have subsequently found that my card is no longer accepted on the automated system (202) and that the customer services reps cannot get it through the system.

To clarify, it is ONLY O2 where I am having issues using this card, everywhere else, wether it be online or in a shop, has no issues whatsoever...

So has anyone else had these or similar issues and have O2 managed to resolve them for you?

[Cleoriff]

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@viridis wrote:
No, the android app fails.

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Thanks for that info... as I notice @mmcguffie posted the same info on three threads....

[MI5]

They must be on commission

[Cleoriff]

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@MI5 wrote:
They must be on commission

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My thoughts exactly....

[viridis]

So, as said, it fails, due to also using the same crap system that is obviously broken.

You enter you details and hit pay...

You even get the clicksafe page come up.

It passes that and then goes to processing page.

Then farts on itself and displays this.

A phone call to the bank will then show that not only is the card ok and active, but they have no record at all of this decline and no history of any declines from o2.

[Cleoriff]

So the bank has no record of any attempted transaction...BUT O2 will issue default notices????

Sickening...absolutely sickening....

[viridis]

Correct

[Anonymous]

I have four O2 lines. I was unable to pay my bills on two lines (airtime and phone plans) so got four default notices in last month. I'm currently still unable to pay my bills online. It's a complete ******* joke.

[viridis]

I'm expecting more defaults too tbh,
I tell ya, this last month I've felt really alienated by o2, not my usual happy customer experience and a multitude of problems has left me feeling cold.

[jonsie]

I can understand how customers must be livid when they find defaults through no fault of their own. O2 need to get this fixed now and remove, without question, any defaults wrongly marked on customer credit files immediately. 

[Cleoriff]

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@jonsie wrote:

I can understand how customers must be livid when they find defaults through no fault of their own. O2 need to get this fixed now and remove, without question, any defaults wrongly marked on customer credit files immediately. 

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I would be more than livid if this happened to me. A default on your credit file can be life changing. I find it absolutely appalling that innocent people are experiencing this. Unable to make payments on time through no fault of their own yet O2 are really speedy with the default notices. I wonder how quickly they will act to remove all trace of them...? Terrible...really terrible.