My direct debit payments

[Anonymous]

On checking my direct debit payments to O2 I note that there are two direct debits being taken.

ref Ged 16883551 in the amount of £10.66, and Ged34194100 in the amount of £13.68.

It appears that when I upgraded my phone, the original direct debit was not cancelled,

In this event I am in credit substantially.

[adamtemp64 · Accepted solution]

You are best to ring customer services on 202 to resolve this I would also check what is in my-o2.

How long ago did you upgrade?

[jonsie]

Have you now got 2 accounts showing in my O2?

[MI5]

 @Anonymous

Hi and welcome, this is a customer forum and we cannot access your account to check it's status.

Please call CS on 202 from your phone and someone will help you.

[Bambino]

Could it be a Refresh contract and one is for the phone and the other the air time?

[Cleoriff]

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@Bambino wrote:

Could it be a Refresh contract and one is for the phone and the other the air time?

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Must admit this was my thought as well @Bambino?

[MI5]

Phone payments are always round figures - they don't have any pence.

[adamtemp64]

Device payments seam to be whole pounds as they do not increase with rpi.

Could be the old contract was not terminated as part of the upgrade etc

Edit was checking the shop pages to confirm and the are all whole pound nearly all in £5 steps

[Bambino]

Okay. Having never had a Refresh contract I thought that might be the answer. In any event, the OP still needs to speak to customer service, as we can't access accounts here, as has been said.

[MI5]

Yes, sure does!