Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Door swap

I ordered a iPhone 6s and I received it with a small crack and scratches also there were problems with the speakers and screen kept on freezing. I contacted O2 via web chat/live chat I was told that a door swap will be done in about 1-3 working days....

Resolved! O2 Travel new destinations

Given that I am already roaming in one of the new O2 Travel destinations in Asia.I am seeing that I am having 120 minutes for receving calls free without the O2 Travel daily charge. However, I am not seeing any SMS notice about any new roaming charge...

Resolved! O2 travel in Spain

So we are paying for the internet abroad with £1.99 . So it works well for 5 minutes and after is so slow that is better not to try.This is not good at all for a paid service. Other companies give it for free. And O2 says is unlimited . However is no...

Deposit

Because I had no credit history I had to pay a £275 deposit on my phone that i was told I would get back when after 3 months payments but I ended up missing the airtime bill for the first month but paid the device plan (this was because my work paid ...

Resolved! big bundles changing again?

I had a text saying big bundles is changing again and the £30 with have 20gb of data from 18 july, Any one know if this is correct are they changing again as they have only just changed?,

£7600 bill from 02 businesses

In past 5 or 6 years together with my lady have 2 acounts in 02. One ordinary and one business. On businesses ac we got 2 mob numbers linked together. Second business number is used ocasionally when needed.Every single minute or data been always take...

Resolved! Help?

So basically, I have a pay monthly package but it is not working for me because my data usually runs out in the first week but I usually use only about 5 percent of my call time, so is there a package in which I can reduce call time, but have more da...

Any other O2 customers having issues with the new ONLINE payment system.

Just a query,Since O2 have moved over to their new online payment system I cannot pay my bills using my RBS visa debit card. The system works ok if I use my Visa or Mastercard credit cards but I don't want to use credit to pay my bills!!! The old sys...

Resolved! My direct debit payments

On checking my direct debit payments to O2 I note that there are two direct debits being taken.ref Ged 16883551 in the amount of £10.66, and Ged34194100 in the amount of £13.68.It appears that when I upgraded my phone, the original direct debit was n...

Unrecognised payment taken from debit card

Having checked my bank statement I have found a payment which appears to come from O2, but for which I have no other record of either setting up or having made manually. Normally when topping up with O2 you get a text message confirming it has taken ...

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