Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! phone

hi have yous cancelled my old contract because it still saying £17 I have changed over to pay monthly phone sims card its saying £16 for sim card a monthbut i was told it was £13 for the sim but still showing at £16 why

Resolved! Complete new contract instead of upgrade

I have come to the end of my current contract and the best deals by far are new o2 contracts from an online provider not through o2 or via an upgrade on the high street. I will be staying with o2 but how do I keep my number? I don’t need a PAC code i...

Texts appearing on bill multiple times

I'm a pay monthly customer and I have an iPhone 6. Most times when I send a text message the same text message pops up multiple times on a bill - so say I send a text message at 9:02am on my bill there will be anywhere between 1-9 text messages sent ...

Resolved! Am i able to keep my curren tarriff when i upgrade

Can i keep my current sim tarriff when i upgrade?

Resolved! Switching my number over

I was to switch my number over to o2, I have my PAC ready. I read the article from o2 where it says how to do but it says to order a temporary o2 sim but I can't find it. Can anyone help?

Resolved! Accidental order

I accidentally placed a Pay monthly Sim only contract online. I got order details and stated that SIM card will be delievered via mail. I dont want to sign up with this contract and amount debited fromm my account. Refund?

Resolved! Charges

Why do I receive charges for a messsge when it was not delivered

Over charged

When I first got the phone I got told I would only be paying £45 a month total as they had applied their discount with me being a new customer and trying to beat ee’s Price however I’m getting charged £65 monthly.

Resolved! Change new contract number to existing one

Hi just made birthday iphonex present with new simcard (pay monthly plan)Now I want she keep existing number(o2 pay & go) BUT what I have to write on form? Do I have to put my details with new number or put her details with (pay&go) number? Thank you

Resolved! calls

I have 2 mobile phones and I swapped my sum card to one of my other mobiles but could not get the number I wanted from a missed call I had on my other phone. Is there any way of getting this number back even though it's not showing in my mobile

O2

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