Any other O2 customers having issues with the new ONLINE payment system.

[Anonymous]

Just a query,

Since O2 have moved over to their new online payment system I cannot pay my bills using my RBS visa debit card. The system works ok if I use my Visa or Mastercard credit cards but I don't want to use credit to pay my bills!!!

The old system would pop up the RBS password verification system that you entered characters from your password into. However, the new system briefly pops up this box but then flashes off before any characters have a chance to be entered. Then a message pops up stating that the transaction has failed and to contact my bank.....

I have subsequently found that my card is no longer accepted on the automated system (202) and that the customer services reps cannot get it through the system.

To clarify, it is ONLY O2 where I am having issues using this card, everywhere else, wether it be online or in a shop, has no issues whatsoever...

So has anyone else had these or similar issues and have O2 managed to resolve them for you?

[Curr946]

there was another threat about this same issue. I would appear the issue is down to O2 and not RBS. I assue @tobby will take this onboard come monday.

[blissgirl]

you mean @Toby @Curr946

[Bambino]

But what about tobby? He'll be all upset. 

[Anonymous]

I think @Curr946 needs to buy a new keyboard for his device 

[jonsie]

As the adviser cannot take payment either it would definitely point to an o2 issue but why this has changed for RBS cards puzzles me. Obviously it's the authentication of the card that's the issue but the card is authorised everywhere else. Yet another system problem it would seem.

[Curr946]

😱😝

[Curr946]

It's my fat fingers

[viridis]

It's not just RBS, lloyds and tsb cards fail for me.

[viridis]

@jonsie, it's a completely new card payments system, the old one worked off the old page styling and interface. The new one is modelled on the new style and is failing all over the place