Age restricted content

[andyrr]

Hi,

I've been with O2 for years. I enabled 18+ content when I first joined O2.  But recently, I want to block gambling sites so that I'm not tempted to lose money. I don't mind if I block other 18+ sites like ****** etc. But when I've disabled 18+ content again, I'm unable to access almost any site. I can't access bbc, theguardian.com .... I can't click on any news story or any google link, and most of my apps don't work. In fact, the only 2 sites I can access are google and O2.

My phone is basically unusable. Why is it blocking all sites that aren't 18+ ? Do i have it set up right ?

Andy.

[Anonymous]

@andyrr Call customer service again & see if it’s been removed Guide: How to find help & contact O2 

[MI5 · Accepted solution]

@andyrr 

Refreshing your network settings will usually help. 

Turn off phone for 5 mins the turn back on. 

Make sure WiFi is disabled whilst doing this. 

[EmilieT]

Hey @andyrr, and sorry to hear you're having some trouble with your phone! Did the advice above help? Any progress on this since you last posted?

to the forum!