cancel
Showing results for 
Search instead for 
Did you mean: 

Age Restrictions

Djn1982
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Any idea why I've had to request this be removed twice? I've been a customer since 1999 I think I'm old enough
Message 1 of 9
1,196 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 103544 Posts
  • 780 Topics
  • 4826 Solutions
Registered:

@Djn1982

I'm not sure either unless you left O2 and came back?

Either way you need to speak to customer services and tell them it's been removed twice now and you don't want to go through this palaver again https://www.o2.co.uk/contactus

Best of luck and welcome to the forum Welcome

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

View solution in original post

Message 2 of 9
1,182 Views
8 REPLIES 8

Cleoriff
Level 94: Supreme
  • 103544 Posts
  • 780 Topics
  • 4826 Solutions
Registered:

@Djn1982

I'm not sure either unless you left O2 and came back?

Either way you need to speak to customer services and tell them it's been removed twice now and you don't want to go through this palaver again https://www.o2.co.uk/contactus

Best of luck and welcome to the forum Welcome

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

View solution in original post

Message 2 of 9
1,183 Views

Djn1982
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Nope constant customer brand new upgrade six weeks ago
Message 3 of 9
1,177 Views

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

It's another call to customer service then, sorry. Sometimes when o2 update their systems, all manner of things reset to default, just ask the many of us that have to constantly reset our account preferences.

Message 4 of 9
1,171 Views

Cleoriff
Level 94: Supreme
  • 103544 Posts
  • 780 Topics
  • 4826 Solutions
Registered:

@Djn1982 wrote:
Nope constant customer brand new upgrade six weeks ago

That's probably why then...(the upgrade). It shouldn't happen but do as advised in my first post.

It is ridiculous, I agree!!

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Message 5 of 9
1,170 Views

Djn1982
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Was fine until Saturday lol
Message 6 of 9
1,164 Views

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

I've Been sending international payments for three last 5 years to a account. Come to make a payment today and the account details have disappeared. So a payment is going to be late and the useless bank say they don't have the account details. So it isn't just an O2 thing!!

Message 7 of 9
1,157 Views

EmilieT
Former Staff
  • 5427 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @Djn1982, and welcome to the forum! Wave Have you been able to remove the age restriction since you last posted? Everything sorted?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 8 of 9
1,097 Views

woodmj
Level 2: Apprentice
  • 46 Posts
  • 12 Topics
  • 0 Solutions
Registered:

Did the new phone come with a new SIM? If so the content blocker preference is probably tied to the SIM and so will come with a default of on so it will need to be switched off again.

 

Failing that maybe your account was refreshed during the upgrade process and the content blocker settings put back to the default of on.

 

I feel your pain. It took me a few customer service contacts to get it switched off then it was switched on again and I had to ask for it to be removed again. Rinse & repeat.

Message 9 of 9
1,036 Views