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@JD1 Are you a new customer, or is this an upgrade?
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If your old sim card did then use that. You only need a new SIM off it's a different size. If so then call into a O2 store is the quickest way to get a free SIM and they will swap all your details over.
If this is a new account with a different number then the sim will come separate.
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Your SIM should come separately if you are having a new number.
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@JD1 If you have to go into an O2 shop, be sure to bring identification and the paperwork for your contract with you.
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Hi @JD1, and welcome to the forum! 
Did you find your SIM card in the end? If not did you get a chance to order one or pick one up in store?
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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