on 19-11-2017 15:02
on 19-11-2017 15:02
Has anyone e,she had issues getting a new SIM card after having one blocked. In May my relationship broke down and 02 have refused time and time again to send me a new SIM card.... they have billed me each month despite me not having access to the service. I have made endless attempts to resolve this.... and have finally given up and contacted the financial ombudsman .... has anyone else had issues and how were they they resolved?
on 20-11-2017 12:51
Hi @MercedesS thanks for your reply.
I have all security information, questions, passwords, balances and full access to my account exc. I’m also able to take out a new contract and have it delivered to my new adress.
Iv I’ve been to store with I’d and this didn’t help me at all....
on 20-11-2017 12:58
on 20-11-2017 12:58
Hello @Anonymous,
So are you saying that you have been to an O2 store to verify your account via photo ID and they didn't help you?
I will send you a Private Message right now so you can let us the O2 store and who didn't help you. We cannot help with the account but we can help you raise a complaint
on 20-11-2017 13:01
Yes that’s correct, the first time I went to store they informed me that it was an online issue because I got my phone online ( it was actually upgraded in the same store I visited )
second time they informed me my I’d wasn’t actually me ( no problem at the airports exc )
it it just seems to be one excuse after another.
on 20-11-2017 13:31
on 20-11-2017 13:31
Sorry @Anonymous,
When "possible fraud" -as you suggested- and "account security checks" are required... all we can do is understand and support you. I wish we could do more.
on 20-11-2017 13:35
on 20-11-2017 13:35
@MercedesS wrote:We cannot help with the account but we can help you raise a complaint
@Anonymous has already raised a complaint
20-11-2017 14:07 - edited 20-11-2017 14:08
It’s okay guys, ombudsman have approved my case - I’m on the right path now I think.
best part is I can also get out of the contract 😊
on 20-11-2017 14:31
on 20-11-2017 14:31
Good luck @Anonymous!
And please answer our PM if you want us to help you with the complaint about the O2 store
Keep us posted!
on 20-11-2017 14:32
Were do I find pm’s??
20-11-2017 14:37 - edited 20-11-2017 14:38
20-11-2017 14:37 - edited 20-11-2017 14:38
@Anonymous Top right of the screen if in full view mode or on a pc looks like an envelope with a numbe next to it