Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113625 Views
  • 20 replies
  • 5 kudos

O2 starting to treat me as crap

Hi I have been with o2 for quite some time, and have always praised them for treating me as a person however, that has now diminished. The last three months have been hell, my account has been changed, they have taken my monthly premium twice in one ...

Anonymous by Not applicable
  • 1052 Views
  • 3 replies
  • 1 kudos

Beware leaving O2

Having had zero coverage since moving I sought a PAC code which was itself a bit of a trial. I had no issues with O2 before just the phone did not work.Got the PAC, went to new provider and yes, surprise surprise, O2 had not unlocked MY phone. Quoted...

Anonymous by Not applicable
  • 1265 Views
  • 10 replies
  • 2 kudos

Resolved! Back from abroad

I did not change my plan when i went to spain but i got a text saying i was on an international plan,does it automatically revert me back to uk charges now i am back or do i have to contact o2.

Anonymous by Not applicable
  • 516 Views
  • 2 replies
  • 0 kudos

Resolved! Can't view bill

Signed into my account and it won't show my bill,why?

Anonymous by Not applicable
  • 489 Views
  • 1 replies
  • 0 kudos

Resolved! O2 privacy policy

I'm a pay monthly customer and I was just about to sign up to the O2 wifi service but checked the Privacy policy first which stated.... "You also agree to information about you and your use of the Service including, but not limited to, how you conduc...

Anonymous by Not applicable
  • 788 Views
  • 6 replies
  • 0 kudos

Resolved! Unlimited bolt on on 4g?

Hi, I have an unlimited bolt on from 3 years ago, will this work on 4g?? If I buy a s4 and put my SIM card in, will it work?? And be unlimited for free?

Anonymous by Not applicable
  • 1531 Views
  • 13 replies
  • 0 kudos

Resolved! Unlimited WiFi with BT as part of my contract.

Just noticed on my contract that it includes free unlimited WiFi as part of my phone contract.I already use BT Broadband at home, but this sounds attractive as my home account is not unlimited.I have BT's WiFi app installed. Will I need a special log...

Anonymous by Not applicable
  • 2604 Views
  • 12 replies
  • 0 kudos

Resolved! My o2 Monthly Bill

I was called informing me my bill was overdue and therefore paid over the automated service. I then received a confirmation text for my successful payment (31.05.13). Today (01.06.13) I am still being harassed by the o2 automated system to pay this b...

Anonymous by Not applicable
  • 1126 Views
  • 2 replies
  • 0 kudos

Resolved! Cancelling Direct Debit

I'm furious with O2. I got a new contract in store back in March because it was a good deal - ie an O2 staff added friends and family discount onto my account and today I received the 4th bill, discount still not added onto my account!!! I'm beyond f...

Anonymous by Not applicable
  • 2825 Views
  • 3 replies
  • 0 kudos

Resolved! Switching to Simplicity

Hi. I have finished my contract term but I am happy with my phone at the moment so am thinking of switching to simplicity tariff but if i choose the 12 month tariff and a new phone comes out that I want can I upgrade to that without having to wait fo...

Anonymous by Not applicable
  • 1137 Views
  • 14 replies
  • 0 kudos