Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! £1 taken from my credit card?

So I ordered an iPhone 7 Plus from the Carphone Warehouse, on O2 for £40 per month.Now I've had the phone for just short of a month, and I paid my bill early via my credit card just to manage my money a little easier this month.However, yesterday I n...

Resolved! Live chat down?

Is the live chat down? Been 'Give us a moment' all day for me, also nobody is replying on twitter. Was promised an email about my broken phone (which they have now had for 8 days) and I've had 0 contact. Any help appreciated.

Resolved! Big Bundle cancellation

Hi...Basically, I am on a £10 big bundle, but as time has passed I have ran out of data and minutes. I have topped up £15, thinking that I can change over to the £15 bundle today... However, after some time calling 2202 and speaking to a very unhelpf...

Why won't 02 take ownership of refund problem

As off today (26/10) it has been 27 days since I rejected a Samsung phone through click and click. The parcel was rejected immediately I recieved it and returned unopen. It should have been a simple reverse transaction back to my credit card. What is...

Worst Service Ever - Think I need to leave O2

On Monday 17th October I lost my iPad(07xxxxxxxx2) and called o2 to report the lost/theft. The person I spoke to said she would place a bar on the device and assured me everything would be done hassle free. After coming off the phone I realised that ...

Resolved! Adding another phone to my account

I need a phone for my husband, can I add another phone to to my account and get the same or possibly better deal??

My email or internet is not working in europe

I have added travel bolt on but still no internet service whilst in europe

Resolved! Change of name and address on my account

How can I change my name and address on my o2 account?

Resolved! Data allowance

Hi, my 3 GB data allowance limit has been reached after only 10 days. Can you check that this is correct please?For the previous month I received an email to say my limit was due to run out, however, when I received the statement I had only used 1.5 ...

Resolved! bolt on

If I buy a data bolt on, how long does it last? I see it carrys on to the next month, what happens then?

O2

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