Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 454016 Views
  • 2 replies
  • 2 kudos

Resolved! Customer Help

Hello, Last month I was charged for calls to 0800 numbers I have never made even though they've appeared on my phone log. Secondly this month I'm being charged for picture messeges I haven't sent. These have not shown up on my log. What the actual **...

Anonymous by Not applicable
  • 2245 Views
  • 5 replies
  • 0 kudos

Resolved! Media Message

Can someone explain what a media message is and why I hae been charged. Im not too sure

Anonymous by Not applicable
  • 7669 Views
  • 5 replies
  • 0 kudos

Resolved! change my billing date

I wouldlike to change my billing date to the first of each month.Is it possible?

Anonymous by Not applicable
  • 1606 Views
  • 1 replies
  • 0 kudos

PAYG auto-top up comes an hour after monthly free data expires

Hi, I'm on a monthly £10 PAYG scheme, where I get free texts/data for topping up every month. However, every month I get a notification that my freebies have expired, and then an hour or two later I get a notification that my top-up has been a succes...

rgrocott by Level 1: Joiner
  • 888 Views
  • 1 replies
  • 0 kudos

Resolved! New Order not showing?

Morning all. I currently have 3 mobile contracts with O2. I signed in to my account yesterday evening and placed an order for a Z4 Tablet. I paid for Saturday delivery @ £8.99 by 12.00 I got all the legal docs via email but no order confirmation at a...

Anonymous by Not applicable
  • 4245 Views
  • 13 replies
  • 0 kudos

Resolved! Credit expiry

I am on PAYG. I hardly ever use my phone but whenever I do, the credit seems to have dwindled away. As far as I can tell, as long as I use the phone once in 6 months, there should be no credit expiry. But looking on-line, I can find no way of viewing...

Anonymous by Not applicable
  • 5442 Views
  • 2 replies
  • 0 kudos

Resolved! Need help to unlock the old I Phone 6 after finishing the two years contract to use other network

Dear Sir I have used I Phone 6 for the last two years and recently upgraded to I phone 7 after finishing the old contract. I want to use the old I Phone 6 with another network Lebara for myself but unable to activate the sim as it reported it needs t...

Anonymous by Not applicable
  • 2718 Views
  • 2 replies
  • 0 kudos

Resolved! [De]activating O2 Travel while abroad -- possible via My O2 section of the website?

Hello,Just wondering if it's possible to activate and/or deactivate O2 Travel while abroad -- using the "Choose Bolt Ons" bit of My O2 on the website? (I'm assuming that texting O2TRAVEL to 23336 is liable to be a bit screwy when sending texts to tha...

GJD by Level 6: Acolyte
  • 3533 Views
  • 6 replies
  • 0 kudos

Travel to Austria

I am going to Austria for 4 days. How to I start my international roaming and how do I stop it when I get back?

Anonymous by Not applicable
  • 1931 Views
  • 2 replies
  • 0 kudos