Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Insurance from O2 insure on my pay monthly phone - Terrible and Appalling service

hi, I have submitted a claim to O2 insure on 17th Feb and it is 24th Feb today (7 days down the line) still no idea on whats going with the claim, absolutly appaling service from O2, first time ever i lost a handset, I thought this would be simple an...

Resolved! Have i been overcharged for my device plan?

OK, on monday I phoned O2 to pay off my device plan, on MyO2 it was showing as £75 still to pay. I paid the full amount of £75, then the next day my usual direct debit came out, including the monthly £15 for the device plan.I had thought that this wa...

Resolved! Sharing my personal details

I've recently completed my contract with o2 and I am getting sales calls from carphone warehouse saying that now I'm out of contract they want to sell to me. Now my contract is between o2 and myself and it's confidential and for o2 to share my person...

general service continued

hi , i am on a monthly broadband plan using a dongle supplied by o2 for 4g connection. the onset of the 2nd month the problems began . the internet would constantly disconnect so obviously contacted help, who informed me there was a mast issue affect...

Upgrade Failure

Hi, So. I've been trying for the past two days to upgrade my phone through O2 Refresh. Every time I try, it always seems to hit the same error over and over again. The error lies within the actual checkout/payment page. I get past the details check, ...

Resolved! Data charges abroad

As standard when I go away I always turn my data roaming off. This was no different when I came to the states on the 22nd July. By the 23rd I received a nice little message saying I've used 40 pounds worth of data!?I'm absolutely appalled! It was com...

Call forwarding

Hi I'm on 02 but in my device i have a number I haven't put in I've googled it and it's an ee voicemail number set as my call forwarding how is this possible

Resolved! pac code

How do I get a pac code for my pay and go on 02 no credit left and tried ringing on my land line kept me waiting for over 30 min must have cost me still no answer from 02 can anyone help thanks paul

Resolved! International outgoing calls barred

Ok so I’m in China using a pay and go sim card. I can receive calls, and can send and receive texts. But I cannot dial out, either back to the UK or to Chinese numbers. I know it’s not a problem with the phone as when I insert a Chinese sim card, it ...

Resolved! Help returning phone for an exchange.

Hi, I got an upgrade (iphone 6) instore while visiting Aberdeen on the 19/02/16 & now want to swap it for a iphone 6s which I thought I'd asked for when I upgraded. I've phoned customer services this morning & they've said that I can do the swap, no ...

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