Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Leaving 02

My two year contract is about to finish and I will be leaving 02; will keep my Galaxy S5 phone as it does all I want and will use BT mobile as I have BT broadband at home. BT mobile will be £8 per month for 2GB data; little yse of minutes and texts. ...

Resolved! paying monthly with a USA address

How do I pay monthly using an American address if it will only accept UK postal codes? Thanks!

Resolved! Poor Support

Please note that I will bring the account up to date with payment on the 29/10. As you are aware following an online chat with your customer services, I have witheld paynent due to several premium text message charges that I do not agree with as this...

Resolved! Bill

Cannot find my full bill and previous bills

Resolved! Charges

I contacted O2 by chat and asked for a number to be blocked - I was advised to text STOP and I quote the advisor 'I promise you won't incur further charges'. I know this is petty but I want to prove a point - my smart phone told me I would get charge...

Resolved! unlocking 02 iphone

Hi, I am unlocking an 02 iphone so I can use my EE simcard, you have sent me a new sim card, I have put £15 credit on and called 02 numbers like you said. Now what do I do? There never seems to be any agents online for me to talk to.

Resolved! How do I cancel contract at end of 24 term and move

Hi - I wish to end my contract when the 24 months expire in December as I wish to transfer to another provider and phone. What's the best way of going about it?

Resolved! 02 4G tariff

I have just upgraded to a 4G iphone and am on a £23 per month tarrif. The paperwork I haven to hand indicates this monthly amount includes VAT. My first bill has come in at £29.32, showing a Tarrif of £23.26, an extra referred to as a 'loyalty discou...

Resolved! PAC codes/problem with order

I'll try keep this brief. Been on O2 PAYG for at least 13 years & know my number offhand don't want to change it. I wanted to buy the new One Plus 3 phone which is either buy direct from One Plus or the only network in the UK to sell it was O2, looke...

Final Bill

Does anyone know how long it takes to get a final bill? I very briefly left O2 in September but still haven't received a final bill and have no access to my old account as I've been set up with different login details and can no longer access the old...

O2

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