Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Missing Order Conformation Email

So I have purchased a phone online and didnt recieve a confirmation with the collection code and have been to the store and told to wait. I still have not recieved the email, does anyone have any ideas on what to do?

Unable to view & download O2 bills in PDF

I've been having this problem since Sep 2015. I'm just unable to download PDF copies of my Pay Monthly bills (current or historic ones). To download bills, I click on 'View my bill' in My O2 and I get the option to download as pdf after a few more cl...

Resolved! printing

can i print an itemised bill that shows all texts sent

Resolved! PAY & GO, No service issues

recently topped up my phone for the first time since it was transferred from Pay Monthly to Pay & Go. i had the message confirmation stating that this process would take place etc... However, when i actually tried to top up for the first time, the ph...

Constantly being charged double for overseas SMS

I'm being constantly charged double by O2 for overseas texts under 160 characters. Even when I sent message "That's fine. See you later" O2 charges me twice for the same text. I complained before and they credited overcharged amount back but then it ...

Resolved! O2 Open

Hi, I am joining O2 shortly and also have an O2 Open code. I was wondering if I can #purchase the phone online and visit the store to apply the discount or do I have to do it all in store? ThanksIan

Resolved! how to change tariff

I have just got a new o2 sim for my grandson and he only uses it to call when he nees us and to his mam sometinmes the tarif he is on now is not right for him I put £10 on yesterday and the bolt on took it off to pay for that so that meens that I wil...

Resolved! has o2 been hacked ?

After 16 months of o2 happily taking payment for my wife’s monthly bill by direct debit, they have suddenly contacted her to ask her to settle the latest bill. She has had a couple of on-line chats with o2 to try and find out what has gone wrong. It ...

Resolved! Sharer Plan - Error

So was up town today and in the O2 store talking to a nice guy named John, (was originally in re wife's S6, but that's another story). Anyway, John was telling me about the £9 tablet and other offers on my account. (Side note, I figure these offers a...

Feature Requests: Invoices

Hi All, Feature Request: Please can the invoices be emailed directly to us automatically, as it is a night mare downloading them all... 5+ step process for each one, crazy... Feature Request: can the generated invoices for download have a proper file...

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