Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237475 Views
  • 2 replies
  • 2 kudos

Text messages I haven't sent trigger O2Travel

Just queried 2x£4.99 charges for O2 Travel using Live Chat to be told I have sent single text messages on 2 separate days, the most recent being yesterday. I know for a fact I haven't knowingly text anyone since arriving on holiday and data roaming i...

Anonymous by Not applicable
  • 2493 Views
  • 5 replies
  • 0 kudos

Resolved! Has anyone used O2 in Sweden?

Hi. I'm looking for feedback on using O2 in Sweden, specifically roaming on Telia. I will be in the North of Sweden for a few weeks and Telia is the only network with a signal. I have been on live chat and been assured that I can roam on Telia, howev...

Anonymous by Not applicable
  • 6605 Views
  • 31 replies
  • 0 kudos

unable to communicate with o2

i am just about tearing my hair out (whats left ) with frustration. i have spent 4 hours tring to get a simple answer about my account and first tried phoning ( 4 times ) and each time the response was"i cannot hear you and then was cut off i then tr...

Anonymous by Not applicable
  • 2131 Views
  • 8 replies
  • 0 kudos

Resolved! Number swap on o2 to o2. Nightmare

Hi all. Iv been having a disaster trying to get my number moved to my new contract. So I took our a new o2 contract as I was buying a refurbished s6 and wanted to make sure it was OK before being stuck with it. I have since cleared the remaining 10 p...

Anonymous by Not applicable
  • 1888 Views
  • 6 replies
  • 0 kudos

Resolved! Pin needed to use Thai SIM card

i am on vacation in bangkok i am looking to put in thai sim card but need pin code. for phone samsung 7 only.

Anonymous by Not applicable
  • 3186 Views
  • 5 replies
  • 0 kudos

Resolved! Loan

I have finished my data bundle and O2 sent me a text saying that I have to repay a loan of £1.00 and then I have to top up.The problem is that I've just changed my mobile company. What can happen if I don't repay the loan?

Anonymous by Not applicable
  • 2369 Views
  • 6 replies
  • 0 kudos

Resolved! Capping my phone

Can I Cap my phone too a set amount so my son don't over spend on his phone

Anonymous by Not applicable
  • 3216 Views
  • 8 replies
  • 0 kudos

Resolved! Rewards spent on credit

I've just spent my £5.25 rewards on extra credit, but it's not worked? I still can't call out?

Anonymous by Not applicable
  • 2313 Views
  • 10 replies
  • 0 kudos

Manage my details - cannot change address

So a colleague at work is moving house and needs to change the address on his account. He logs into My o2 (website, not app - can't do it in the app as I have just checked) and clicks on the 'manage my details' link on the right. When you scroll down...

main page.jpg change address.jpg manage phone.png change payment details.jpg
gmarkj by Level 66: Unequalled
  • 7897 Views
  • 7 replies
  • 0 kudos

Customer care

I have been using the sim only deal where I get the 2GB data and unlimited minutes and texts for just over £20 per month. I was recemntly informed that Vodaofne are offerring 10 times as much data for £10 per month with cashback. I feel cheated that ...

Anonymous by Not applicable
  • 2729 Views
  • 6 replies
  • 0 kudos