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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
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Resolved! Confused about upgrading

Hi, sorry this is probably a totally thick question. I've already decided I want the Google Pixel XL, and my contract is up and my old phone is paid off so I can upgrade with O2... however O2 don't have the phone I want. Question is this: If I buy th...

Anonymous by • Not applicable
  • 1664 Views
  • 3 replies
  • 0 kudos

Resolved! contract have I been accepted?!?!

I applied for a 5s contract about 10pm and paid 19.99 upfront cost which has come Out my bank I've received t&c e-mail and 4 roughly legal documents does this mean I've been accepted???

Anonymous by • Not applicable
  • 14631 Views
  • 16 replies
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Resolved! £1 taken from my credit card?

So I ordered an iPhone 7 Plus from the Carphone Warehouse, on O2 for £40 per month.Now I've had the phone for just short of a month, and I paid my bill early via my credit card just to manage my money a little easier this month.However, yesterday I n...

Anonymous by • Not applicable
  • 7303 Views
  • 5 replies
  • 0 kudos

Resolved! Live chat down?

Is the live chat down? Been 'Give us a moment' all day for me, also nobody is replying on twitter. Was promised an email about my broken phone (which they have now had for 8 days) and I've had 0 contact. Any help appreciated.

Anonymous by • Not applicable
  • 1941 Views
  • 5 replies
  • 0 kudos

Resolved! Big Bundle cancellation

Hi...Basically, I am on a £10 big bundle, but as time has passed I have ran out of data and minutes. I have topped up £15, thinking that I can change over to the £15 bundle today... However, after some time calling 2202 and speaking to a very unhelpf...

Charl1 by • Level 1: Joiner
  • 8873 Views
  • 5 replies
  • 0 kudos

Why won't 02 take ownership of refund problem

As off today (26/10) it has been 27 days since I rejected a Samsung phone through click and click. The parcel was rejected immediately I recieved it and returned unopen. It should have been a simple reverse transaction back to my credit card. What is...

Anonymous by • Not applicable
  • 2787 Views
  • 16 replies
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Worst Service Ever - Think I need to leave O2

On Monday 17th October I lost my iPad(07xxxxxxxx2) and called o2 to report the lost/theft. The person I spoke to said she would place a bar on the device and assured me everything would be done hassle free. After coming off the phone I realised that ...

Resolved! Adding another phone to my account

I need a phone for my husband, can I add another phone to to my account and get the same or possibly better deal??

Anonymous by • Not applicable
  • 2934 Views
  • 2 replies
  • 0 kudos
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