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IRF
Level 1: Joiner
Posts: 3
Registered: ‎29-12-2018
Accepted Solution

14 day cooling off period - contract reinstatement

What are the rules and regulations for reinstating original contract + discounts after the 14 day cool down period and opting out of an upgrade?
Posts: 72,644
Topics: 684
Registered: ‎14-01-2013

Re: 14 day cooling off period - contract reinstatement

Hi @IRF

The info you need about changing your mind here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

There is no mention of reinstating an old contract. It depends whether that is available. Same goes for any discounts you had at the time of taking out your old contract. I doubt any of those would be available now..

*The Game Is On*


Posts: 88,135
Topics: 532
Solutions: 11,337
Registered: ‎04-04-2012

Re: 14 day cooling off period - contract reinstatement

@IRF If your old tariff is still available you will be put back in exactly as it was. If no longer available you can choose a different sim only tariff or cancel completely free of charge. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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IRF
Level 1: Joiner
Posts: 3
Registered: ‎29-12-2018

Re: 14 day cooling off period - contract reinstatement

Thanks. The O2 online advisors also confirm as per above, however, instore customer service always have a different opinion.

Will confirm next week and update.

Cheers!
IRF
Level 1: Joiner
Posts: 3
Registered: ‎29-12-2018

Re: 14 day cooling off period - contract reinstatement

Final confirmation, all works well with 14 day cool off period (can be put back onto original contract as long as tenure has not expired and the offer is still available e.g. 20GB on £30 per month contract). Unfortunately however, any previous discounts (friends and family etc) are taken off and need to be reapplied.