Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Level 1: Joiner
Posts: 1
Registered: ‎07-01-2019
Accepted Solution

Help needed- keep my number

I've just joined o2 with a brand new phone/sim(pay monthly). I was with giffgaff(pay as you go)
I have filled in the 'keep my number form' twice now since 03/01/19 but nothing has happened.
How do I even contact o2? I've also waited 2 hours for an agent online but nowt happens there also.
Please help. Thanks
Posts: 84,064
Topics: 580
Solutions: 4,254
Registered: ‎04-01-2009

Re: Help needed- keep my number

All contact methods here:

Contact us

Live chat only available these days via IE or Edge browsers

Posts: 115,823
Topics: 571
Solutions: 15,923
Registered: ‎04-04-2012

Re: Help needed- keep my number

[ Edited ]

@Tash82 the form hasn't been working for a few weeks now. 

@Marjo any updates from O2 about it?

@Marjo @EmilieT

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)