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New customer transfer old number
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on 09-01-2019 21:06
I requested number transfer Sunday and understood it would take 48 hours to change. Still not changed. Can't seem to contact o2 on live chat. Had to hold on for ages on phone and gave up. Can I send an email? Not a good experience so far.
If anyone knows customer service email address that would be very helpful. Thanks
Solved! Go to Solution.
Re: New customer transfer old number
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on 09-01-2019 21:19
@Alleescatsdid you get a text from O2 to say when the transfer would take place?
Re: New customer transfer old number
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on 09-01-2019 21:22
Re: New customer transfer old number
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on 09-01-2019 21:38
No not a text but an acknowledgement after submitting transfer form saying two working days.
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on 09-01-2019 21:41
If no text I suspect it is still being processed, needs a chat with CS I'm afraid.

Re: New customer transfer old number
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on 09-01-2019 21:48
Sunday wouldn't count so it should have happened at the latest today.
If no change after rebooting your phone then you need to chase up customer services.