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Returning an Order I Want to Cancel

matthewkingdon
Level 1: Joiner
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Hi there,

 

I put an order in for a new phone contract last week and have been trying to cancel it, but to very little success!

I've been around the houses and various departments and now the handset has been delivered. I need to return it and cancel it so I can move to a SIM only plan. I was told on Saturday morning the order had been cancelled and wouldn't be delivered... and then told by someone immediately after that it hadn't!

 

I tried cancelling within 10 mins of making the order and was told someone would call back as it was too soon to cancel as the order was being processed..

 

I'm still in my 14 day cooling off period. 

 

As far as I can see I'm trying all I can to cancel, but it's been O2 who have made things extremely complicated and difficult for me. 

 

Please help. Where do I send this phone back and to who. How do I actually cancel the contract and move to SIM only.

 

Thank you. 

 

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MI5
Level 94: Supreme
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@matthewkingdon 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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@matthewkingdon 

 

You will need to call o2 Guide: How to find help & contact O2 # and speak to the them and they should be able to sort out the 14day return for you. 

 

Once it done they should be able to sort out a sim only plan..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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