02 network not working

[Shannon12345]

Hi there I am writing to complain about yesterday’s network being down. This was a nightmare for me yesterday as I use my phone e mainly for work purposes therefore I was out of pocket and my boss was not happy about not being able to reach me. I have been told about compensation I’m just wondering how I go about this as this is totally unacceptable service from o2 considering I pay over £60 a month for a phone that I was unable to use yesterday.

[Bambino]

@Shannon12345 Are you on a business contract?

[jonsie]

You need to go through complaints : how to make a complaint.

[MI5 · Accepted solution]

Compensation equivalent to 2 days worth of your bill will be paid automatically to anyone effected before the end of January.

[Marjo]

Hi @Shannon12345 and thanks for your comments earlier. We have an official topic about issues with the network so we're locking this thread to keep the conversation in one place. Please use this thread to find out our latest updates around the compensation, and to share your feedback. 

Thanks, 

The community team.