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02 network not working

Shannon12345
Level 1: Joiner
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Hi there I am writing to complain about yesterday’s network being down. This was a nightmare for me yesterday as I use my phone e mainly for work purposes therefore I was out of pocket and my boss was not happy about not being able to reach me. I have been told about compensation I’m just wondering how I go about this as this is totally unacceptable service from o2 considering I pay over £60 a month for a phone that I was unable to use yesterday.
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MI5
Level 94: Supreme
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Compensation equivalent to 2 days worth of your bill will be paid automatically to anyone effected before the end of January.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Bambino
Level 71: Golden Child
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@Shannon12345 Are you on a business contract?

I DO NOT WORK FOR O2



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jonsie
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MI5
Level 94: Supreme
  • 119462 Posts
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  • 17411 Solutions
Registered:
Compensation equivalent to 2 days worth of your bill will be paid automatically to anyone effected before the end of January.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Marjo
Former Staff
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Hi @Shannon12345 and thanks for your comments earlier. We have an official topic about issues with the network so we're locking this thread to keep the conversation in one place. Please use this thread to find out our latest updates around the compensation, and to share your feedback. 

 

Thanks, 

 

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