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Blessed1
Level 1: Joiner
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on ‎31-05-2018 20:53

on ‎31-05-2018 20:53

How do you get rid of paying for phone messages to 0000000000001234 please?

 

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MI5
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on ‎31-05-2018 20:57

on ‎31-05-2018 20:57

Hi @Blessed1

That is the generic text number for an SMS being converted to an MMS.

How to avoid it here https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

Also, if using an iPhone, don't add a subject line to your messages and turn of that and MMS in settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎31-05-2018 20:57

on ‎31-05-2018 20:57

Hi @Blessed1

That is the generic text number for an SMS being converted to an MMS.

How to avoid it here https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

Also, if using an iPhone, don't add a subject line to your messages and turn of that and MMS in settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Andrew_H
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on ‎01-06-2018 08:41

on ‎01-06-2018 08:41

This appears on the bill when a MMS has been sent to an email address.

 

 

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jonsie
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on ‎01-06-2018 12:10

on ‎01-06-2018 12:10

@Andrew_H wrote:

This appears on the bill when a MMS has been sent to an email address.

 

 

Or as a standard text that has converted to mms. It doesn't necessarily mean it's been sent to an email address.

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