This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237424 Views
  • 2 replies
  • 2 kudos

Resolved! New SIM to replace damaged one

Received new SIM as old one just stopped workingFitted new SIM but as there is a 'No Service' message in the top left hand corner of the screen I cant get the SWAP message to 20220How do I get the new SIM initiated ??

Resolved! Upgrade deal

I'm currently feeling thwarted by the various options provided by 02 to do a simple upgrade.Contacted chat and had a strange exchange with their agent. Went on for a long time; passed on to different departments. He just kept asking what organisation...

Resolved! Fraud

Had text like following bewareYour account is £24.00 overdue. We're now diverting your outgoing calls to our payment line and stopping data usage. To prevent this, you need to pay today. You can do this by using the MYO2 app or calling 2729 free from...

Resolved! Roaming in the USA

Is anyone familiar with roaming in the USA on an O2 SIM? What's coverage like (which networks are used), and particularly data speeds? I have the O2 Travel "bolt on" which does include data for a £5/day charge. Is this throttled? All information I fi...

Salem874 by • Level 2: Apprentice
  • 29298 Views
  • 27 replies
  • 0 kudos

Resolved! Poor customer service

Waited in all day for an arranged delivery of an upgraded phone, now 2 days later, i still have received anything, or even acknowlegement, or reply to my queries. Customer service has been appalling to say the least! I have paid all monthly payments ...

Tonyd1526 by • Level 1: Joiner
  • 1790 Views
  • 7 replies
  • 0 kudos

Resolved! Can't make international calls

HiI rang o2 from the UK to ask them to ensure that I can use my phone whilst in Australia. They said that this had been activated and that I would be charged a standard rate each day. Fair enough. I am now in Melbourne and am unable to text or make c...

Missyc1 by • Level 1: Joiner
  • 18677 Views
  • 6 replies
  • 0 kudos

Resolved! accessing o2 voicemail via Skype

I'm trying to access my o2 voicemail via Skype. Normally, to do so via another handset, I use that handset to dial my o2 number, wait for my greeting message, dial "*" to interrupt it, enter my PIN, and I'm in. When I try this via Skype out, dialling...

Colin4 by • Level 1: Joiner
  • 1935 Views
  • 5 replies
  • 0 kudos

Why are o2 trying so hard to get rid of me as a customer?

HiI just can't believe how little o2 are willing to do to retain a customer they have had for years now.I don't even want to begin adding up how much money I've given this company over the numerous years I've been a 'loyal' customer.So my SIM only co...

O2 Insurance and O2 Reputation

Been with O2 for 18 years. Until last week, I had an iPhone X, when it was stolen by a person on a push bike in London. I followed the process and my claim with O2 Insurance (administered by Brightstar) was approved last Thursday. Since then, the onl...

Top