Huawei Y6 2018 freezes and hangs

[Bazza]

Hi there,

anyone else had issues with the y6 2018

when it rings go to answer it, but it takes so lomg to respond the caller hangs up before you can swipe it to green, writing sms it freezes then catches up eventually.

Ive tried factory reset, i don't play games on it either

Barry

[MI5 · Accepted solution]

It's a budget phone with a fairly slow processor by today's standards, so it's never going to be quick. However, it should be usable, so if the factory reset hasn't helped at all, I'd get onto Huawei for help
https://consumer.huawei.com/uk/support/phones/y6-2018/

[Cleoriff]

Hi @Bazza

Not sure what's happening there. You could try a new sim?

Failing that give Huawei a call and see if they can help https://www.huawei.com/uk/contact-us

[Bazza]

Tried a new sim same issue

i know its only got 2gb memory, but when a alba handset out performs this one you know you got problems only had it 33 days

[MI5]

Contact Huawei as I advised above.
They are best placed to sort it for you.