Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! getting charged for mms to 000000000001234

I'm new to o2 and saw this on my first bill: 08:09000000000001234Picture£0.416 After I bit of investigation turns out I had sent a text to a contact using their email address rather than their mobile number. This triggered the charge. Lesson learnt!

Resolved! Phone Bill

I think I have been overcharged in my phone bill. I went to America a couple of weeks ago and I’ve been charged for incoming and outgoing calls. I only FaceTimed and turned my data off so it couldn’t charge me ?

Resolved! Canceleing o2 contract

Good evening,Just like the title ... I'd like to cancel my contract with o2, the term is almost over (2 years) should be this month I believe.What do I need to do in order to cancel it? I went through live chat but my brother was on holiday ( he's us...

Resolved! Online refresh cancelled- gone through store instead

Hi guys, On 14/06/2018 I opted for the early upgrade option and paid the difference remains on the device. i couldn't pick it up from store and it was sent back. I have only just managed to get my account sorted to upgrade in store as there was quite...

Resolved! 02 Open & Mobile Broadband

Hi All,I’ve recently taken out a Mobile Broadband contract and registered for o2 Open.My issue is that when I log into o2 Open, the Mobile Broadband contract is showing up as a Phone Contract; which I can see becoming an issue when I upgrade my actua...

Resolved! Debit card wouldn't go through in store when getting a contract phone?

I went into my local o2 store this afternoon and I wanted to purchase a Samsung phone for a monthly contract. Everything was going fine. The guy serving me was brilliant and helped me find the phone I wanted and then the problem was when he was tryin...

Resolved! Cracked screen

I have a cracked screen and need it replacing, do you replace in the shop as I need my phone for work purposes, I have Acc damage insurance with yourselves

Resolved! Paying the bill early

My bill isn't due untill 26th. And as I get paid every 4 weeks could I pay it early? I remember before they Said if I paid it early it will spread over the whole contract, but I've seen on the app to pay the bill early. If I do this will it be paid f...

Resolved! Call history

Is there anyway of seeing my full call history? I have it on my iPhone for the ast month, but if I want to go back further I can’t seem to find it. The bills only show what would have been billable calls and the number I am trying to find when I call...

Resolved! Leaving 02

It saying I can upgrade now, but there are no deals that suit my daughter who is 13, the 02 deals are really expensive. When we took the sim only deal her phone was still really good, but now over 3 years old, she requires a new phone. Her contract r...

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