Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SIM Swap for old number, lost phone, can’t access account

I have a main o2 account and a 2nd account for an o2 contract I took out with carphone warehouse last year. I don’t have this phone anymore and I can’t access the account because the email address is the same as my main account and the username has a...

Resolved! Wifi calling

I am trying to set up Wifi calling. I purchased my iPhone se yesterday. I in a poor reception area. I have gone through settings-phone—Wifi calling when I try and turn it on it tells e to contact o2 any suggestions?

Resolved! Access text messages

Hi I was hoping to get some help I have a Huawei mobile wifi pro e5770 pocket hot spot. On the dashboard of the device I can see that I have multiple text messages, my problem is I have no clue how to access them. If anybody can advise me on how to d...

Resolved! iPad contract automatically renew?

Hiya, first can I contact o2 threw email or is it only live chat or phone? My issue is, I brought a iPad and monthly contract so I was paying for the iPad monthly also over 2 years, but does the contract automatically renew into a new contact? As I h...

Large Bill for 100 mins for elderly lady help?

I am apealing on behalf of my 82 year old Mother-in-Law, her monthly bill of £8 suddenly shot up to £69! Betty is partially sighted so has difficulty with text, and uses nothing more than a basic Nokia as she uses no internet. She got an O2 contract ...

Resolved! Unable to gain access into Yahoo mail with Blackberry 9900

I was wonder if O2 have done some thing as I am unable to gain access to yahoo mail with my BB 9900 . I fully understand this is a very old phone and the browser and firmware is way out of date :Bundle 7.1 2807 V7.1.0.1033, Platform 5.1.0.692Portions...

Resolved! Have been charged extra

Hi,I’ve been charged extra this month by O2, i just upgraded my phine and understand i had one payment for the month still to pay gor my last contract bill. The bill this month came to £38.87 with minutes costing £1.32 and call costing £3.33 which sh...

Price increase

Right I'm totally peed off hereHaving been an o2 customer for well over 15 years in well aware of the rpi increases each year.That's fine. Well it's not but it's in the t&c's.Well my contract was up for renewal and there was a better deal available a...

Resolved! Data Usage

My DATA is being used up much faster than any previous month and my usage patterns hav not changed - is this due to a price increase?

Resolved! Useless..

I am o2 costumer for over four years, already buy 4 devices from o2, never had any problems with anything,two weeks ago my wife by mistake mised a payment and we try to pay online but payment dosent go thru, we had funeral in our family so I decided ...

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