Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Refresh

Hi I am currently on a o2 refresh contract I need to upgrade early and I’m quite happy to pay what’s left on my contract I’m currently applying for a mortage and we wondering if o2 would do another credit check that would go on my file?

Resolved! Missing Sim

Im new to O2. I got my new phone with my 24 months pay monthly contract all together in one box. But there wasn't any SIM card in the box. I got a new O2 phone number but I can't use my new device without a SIM. What should I do? Can the O2 posting m...

Resolved! I need to replace a damaged sim

How do I replace a damaged sim

Resolved! Delivery address

I am expecting my new phone on Monday and have just realised that they will not leave in my safe place. Delivery time is 8am-10pm, I am in work 8-4 so would like to give 2 delivery addresses depending on delivery time. Is this possible??

Default

Hi All, This looks like the right place to seek help. So last year someone rang me up from O2 asking if i would like a tablet on contract, as my mothers birthday was coming up I thought sure why not. I think it was about £15 p/m. One of the main reas...

Resolved! Unlocking

I submitted a request on Monday to unlock my phone, I have chased it up online chat but no one will confirm when it will get unlocked, can someone help me please?

Resolved! Change name and date of birth

Hi there, I would like to change name and date of birth on my contract, as it is on my mums name but I am the one who is using and paying for it. I dont want take new contact because I will loose my mobile number and I have this number for years and ...

Resolved! SMS on WiFi calling

Now that I finally have WiFi calling on both our phones after a long saga, I have now problems in sending texts. If there is a trace of an O2 signal, the text sends but it is a bit of a pain to go outside and wander about in the garden waiting for th...

Resolved! Order accepted?

Hi. New to o2 and the forum here...so i ordered the ipad pro this morning, and during checkout when you tick all tht small print contract stuff.., i asked for it to be emailed to me. After completing checkout i recieved a few documents.One of them be...

Resolved! Fell for a scam

Hi allI clicked on an advert (was looking for rugby score) ...did NOT sign up to anything and the next thing I knew I was getting a text thanking me for subbing to global cams for 4.50 a weekI was reluctant to click the ' stop text' in case that was ...

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