Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Ending contract

I’m in the o2 refresh stage of my contract. My contract ends in August 2018. I want to move to another company. I’m wondering if I change do I have to pay off the remaining amount of money. Or can I change at no cost.

Resolved! SIM upgrade

I have just switched from a PAYG SIM to a Pay Monthly SIM. I have switched the SIM cards and have put the SSN in and the mobile number in. I can’t go any further than that.

Resolved! stolen iphone

i’m a very unhappy customer. my name is eleanor i am a customer with you, i got a 24 month contract with your provider in october 2017 and recently my iphone 7 plus got stolen so i went to o2 to ask for advice of what to do and they were very unhelpf...

Resolved! obtaining old phone bills

hi there, just been speaking with customer services, and they say that they now only have 2 years of phone bills available. has anyone managed to find a way to get older bills? thanks

Resolved! Voicemail

Why whenever I switch to sim only does my visual voicemail disappear? I asked the question before I took the contract but your man said he’d never heard of it before.

Resolved! Contacting Customer Service when Calls Are Being Diverted

Hi, My calls are currently being diverted because I need to pay my latest bill, but I now have no way of calling to make that payment. The online chat service also seems to be down and I cannot find a CS email address on the 02 website. Finally, I ha...

Resolved! Calling and texting to and from abroad

I’m only young and I need someone to explain to me what exactly I can do whilst I’m abroad with my phone. Preferably someone with experience with technology and understands bills and roaming instead of listening to my parents who haven’t a clue. I’m ...

Resolved! Studying abroad in Barcelona

Hi guys, I need some help with this. I'll be studying in Spain for 3 months, this coming September and I wanted to know the situation with my pay monthly contract on my S8. Can you give me options and opinions on what to do?

Resolved! Proof of Purchase

Evening GuysI’m having problems with Apple regarding activation lock o2 provided me a pdf of a proof of purchase there now requesting the original receipt is this a realistic ask I did get the phone around 12 months agoThank you

Resolved! New phone

Hi, I pre ordered the new oneplus 6 today on a 02 refresh plan, im also a new 02 customer.I've been sent emails about the terms and conditions but never got a email to confirm my phone will be delivered.When I try to sign into my 02 it's says "you do...

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